Associate Customer Relationship Management Analyst

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence.  Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step. 

At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.

Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek.  Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.

Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:

• 3 weeks accrued paid time off + paid holidays each year
• Health insurance (medical, dental, vision)
• Annual 401(k) Employer Contribution (up to 8% of your base salary)
• 100% tuition reimbursement
• Free on-site fitness center
• Complimentary coffee and breakfast service
• Hybrid work schedules
• Working Advantage Discount Program
• Employee Assistance Program
• …and much more!

Summary:

The Customer Relationship Management Support Representative works to support various groups within the Insurance Operations Department, including CRM, Service Center, and Billing. 

Responsibilities:

• Provides administrative support for the Insurance Operations Department.  

• Responsible for working various reports.  

• Handles daily policy renewal and endorsement review and mailing. 

• Documents all customer related activities on appropriate systems. 

• Processes dealer and bank required paperwork requests.  

• Entry and coordination of book rolls.  Quoting for potential future business. 

• Helps support backend agency setups/automation. 

• May be required to determine solutions to unique problems that require action or input by other employees within his/her authority. 

• Performs other activities as required. 

• College degree preferred 

• Superior customer service skills 

• Experience working in a customer service environment  

• Strong multi-tasking skills 

• Some knowledge of Mass Auto and Homeowners lines of business is preferred 

• Strong technical skills, including Windows operating systems and Microsoft Office