Associate Analyst, Custody Operations

Associate Analyst, Custody Operations

The Role

Fidelity Digital Asset Services is an exciting new business unit focused on bringing industry-leading digital asset custody and trading services to institutional clients. The Analyst in Custody Operations is responsible for day-to-day operational activities including maintaining accurate books & records, settling with counterparties, reviewing transactions for approval, reconciling various systems and building subject matter expertise in digital assets. #cryptojobs

To be effective, you will work closely with your teammates on the Custody Operations team and peer teams and business partners to ensure understanding of client custody and operational needs as well as drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the Fidelity Digital Assets team, sharing best practices and driving successful results.

Working Hours: 4 x 10 hour rotational shifts which include nights, weekends, and holidays.

The Expertise and Skills You Have

• Proven ability to complete a set of complex daily tasks, preferably in middle or back-office operational role(s) with strong attention to detail and efficient, accurate processing

• Proven experience analyzing operational workflows and writing policies and procedures

• Understanding of money movement, reconciliation and settlement concepts

• Ability to recognize process inefficiency and recommend improvement opportunity

• Passion and curiosity for digital asset technologies (we can guide the specifics; we can’t teach passion and curiosity!)

You will report to the Senior Manager of Operations and will be responsible for a range of activities to support institutional custody. As a member of the Custody Operations team, you will:

• Provide daily operational support, including settlement, reconciliation, transaction review, triaging issues and reporting

• Demonstrate effective verbal and written communication skills

• Participate in, and provide valuable input into, conversations with business partners including Product, Risk, Compliance, Exchange Operations, Customer Support, etc. to support ongoing client needs and drive process improvement

• Bring operational expertise in trading, asset movement to the business

• Your experience in prior roles with detailed, task oriented operational support managing day to day work and building for the future

• Your excellent interpersonal, verbal, and written communication skills

• Your ability to work well on teams and in fast-paced, cross-collaborative environments

• Your ability to think analytically and deliver solutions to complex challenges

• Your ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutions

• Your success in navigating and thriving in a dynamic, growing new business

• Providing exceptional service to all of our clients by processing their requests in an accurate and timely manner

• Driving high satisfaction, quality, and efficiency for both the client and Fidelity

• Delivering superior results quickly and efficiently, utilizing effective time management skills

• Driving innovation through curiosity and comprehensive understanding of business processes and challenges

• Working with internal and external business partners to ensure proper policies and procedures are written

• Identify areas of risk mitigation and work with the Operations team to address

The Team

Fidelity Digital Assets℠, a Fidelity Investments Company, is developing a full-service enterprise-grade platform for storing, trading, and servicing digital assets, such as Bitcoin and Ethereum.

Fidelity Digital Assets℠ embraces an entrepreneurial culture and startup mindset while serving as one of the most innovative business units within Fidelity Investments. Our global, diverse team of hundreds of forward-thinking professionals lead with agility and creativity to build solutions that bridge the gap between traditional institutional investors and their exposure to digital assets. The firm’s tenure and experience across multiple business lines present our employees with unprecedented access to knowledge, technology, and resources that help our team reshape the future of finance.

Fidelity Digital Assets℠, the Platform Services Team is responsible for internal and external backend services and APIs that support transfer of digital assets and wires. Additionally, they maintain account positions service and provide API interfaces for the Custody as a Service offerings.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.