Associate Account Manager for Commercial Lines

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Associate Account Manager at McGriff, a division of Marsh McLennan Agency (MMA).  This is a growth position with high upward/progression mobility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Build and maintain key client and carrier relationships by phone, email, and in person.

• Execute a comprehensive client service plan for all assigned accounts that address their business needs and risk management goals.

• Lead the client service team in service activities related to administration, billing, claims issues, and problem solving.

• Coordinate internal/external activities to ensure both new and renewal accounts are handled in a timely, accurate, and professional manner.

• Continually seek cross-sell opportunities and suggest new lines of coverage.

• Monitor and manage the renewal process for assigned clients. Coordinate meeting with client and/or Producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options.

• Lead the marketing of accounts of smaller, less complex accounts.

• Independently prepare marketing information for smaller and/or less complex accounts for Producer or client. Provide required information to Producer and participate in presenting options to the client.

• Manage the implementation process; prepare and deliver all applicable forms to client.

• Formulate a plan with Producer to conduct relationship management meetings and/or visits with assigned clients.

• Proficient in the client management system(s), specifically to update policies that are written or renewed, log activities to document client meetings, carrier follow-up, service issues, establish follow-up date and daily manage follow-up in client management system(s). Also, understand how to use the system to acquire information to assist clients.

• Attend seminars, classes, and carrier meetings to keep abreast of new products available for clients and acquire expertise in legislative changes, as opportunities occur.

• Mentor team members.

• Other duties and responsibilities as requested by management.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business.

• High school diploma or equivalent.

• Demonstrated proficiency in computer applications such as Microsoft Office Suite.

• Demonstrate strong organizational and project skills.

• Strong communication and interpersonal skills (written and verbal).

• Act with responsiveness, urgency and professionalism in all matters.

• Prioritize work to achieve timely completion of the most critical and sensitive activities.

• Respond quickly to client requests and work to provide appropriate information.

• Accept accountability for the quality of work.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

• Generous time off, including personal and volunteering

• Tuition reimbursement and professional development opportunities

• Hybrid Work

• Charitable contribution match programs

• Stock purchase opportunities

To learn more about McGriff, a division of Marsh McLennan Agency, check us out online: https://www.mcgriff.com/

For information on careers visit: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.linkedin.com/company/mcgriff

• https://www.linkedin.com/company/marsh-mclennan-agency

• https://www.instagram.com/lifeatmma/

• https://www.facebook.com/LifeatMMA

• https://twitter.com/marsh_mma

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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