Associate Account Manager (Aetna International)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Aetna International is looking for a motivated, energetic, team player to join the Large Group Account Management team. This individual will have overall responsibility of supporting a book of business that represents some of Aetna International's largest customers. This position will work remotely and can be in any time zone. They will need to foster strong relationships with customers and producers and they will play a key role in supporting the continued growth of Aetna International's brand in the marketplace.

As an Associate Account Manager, the candidate will:

• Provides proactive account service management in support of business objectives and to achieve customer satisfaction.

• Develops and executes customer service strategy.

• Meets with customers frequently via phone and video conferencing, leads calls, facilitates meetings, and meets customers in person on occasion.

• Engages in frequent email correspondence, discusses service levels and expectations, shared process improvements, discusses operation of benefit plans.

• Identifies gaps in service, determines root cause and develops an actionable solution.

• Engages with other Aetna departments in issue resolution and maintains a service log.

• The candidate will support client needs in multiple times zones.

• Responds to customers' requests for network analysis, benefit plan design changes, benefit questions, billing issues, member eligibility and claims.

• Collaborates with the Account Executive and the sales team to achieve growth/renewal activities including installation, plan set up, eligibility, billing and contract drafting by working proactively with support areas, signs off on ID Cards, Manages member communications strategies for each customer.

Required Qualifications

• 2+ years of industry or customer service experience preferably with complex accounts.

• An active resident insurance producer license, as required by state law or obtain an insurance producer license within 60 days of start date.

• Insurance industry experience

Preferred Qualifications

• Background in international health insurance

Education

• Bachelor's Degree or equivalent work experience (HS diploma + 4 years relevant experience).

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.