Assistant General Manager

WHAT YOU WILL DO

• Maintain a comprehensive understanding of cannabis; its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metrics
• Present a professional image in appearance, actions, and words
• Ensure accuracy with all cash handling
• Abide by city and state regulations at all times
• Maintain suitable inventory levels, perform daily inventory audits, and conduct all End of Month Inventory Counts and Reconciliations
• Receive deliveries, build purchase orders, and maintain accurate records
• Develop and maintain relationships with vendors
• Assist with Store Scheduling
• Complete daily and weekly tasks/duties as assigned by the Store Manager(s) and Regional Manager
• Maintain neatness, organization, and overall cleanliness of the entire store
• Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling display properties; producing merchandise displays in showcases, and on the sales floor
• Effectively and diplomatically handle employee or customer concerns and complaints while interfacing with the Store Manager(s) and the Regional Manager
• Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• Pre-Screen, interview, and develop a team who are passionate about medical cannabis and the service they provide
• Train store staff by reviewing, revising and implementing training materials; delivering training sessions; understanding the staff needs of the store and build depth on the bench to ensure all Company initiatives can be expedited with ease
• Lead by example through being the ultimate illustration of service, dedication, pace and energy
• Mentor, motivate, elevate and inspire the team through training and performance reviews to ensure the company’s culture and expectations are met and exceeded
• Follow established policies and procedures and execute all company programs for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
• Provide support with various employee initiatives and team building
• Assist with different off and on hour events and specials
• Report all issues or complaints relating to the product to the Store Manager(s) in real-time
• Work closely with the Store Manager(s) to regularly evaluate the performance of the team, sales, products, procedures, and the company brand

WHAT WE ARE LOOKING FOR

• High School diploma or General Education Development (GED) required 
• Associate or Bachelor Degree in any field preferred 
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality 
• Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience (knowledge of retail environment)  
• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals. 
• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills 
• Must be comfortable in high-volume cash handling, Excel, and Microsoft Office 
• Ability to learn quickly 
• Effective oral communication skills 
• Strong interpersonal skill 
• Ability to work as part of a team 
• Ability to build relationships 

PHYSICAL REQUIREMENTS

• Constantly perform desk-based computer tasks 
• Frequently sitting and standing 
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds 
• Occasionally Twist/bend/stoop/squat, kneel/crawl 
• Must be able to work a flexible schedule to include weekends and holidays 
• Complete any needed assistance including oversight and coverage outside of the assigned region as required 
• An environment with moderate to loud noise level