Area Product Owner - Controls Platform Product - Associate

Job Description
As part of Controls Platform Product, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Business Analyst in CCB Controls Platforms, you will be responsible for supporting the product owner and area product owners. This position works closely with the product team to oversee release management, assist with JIRA maintenance, oversee project details and assist with business reporting, oversee approval processes and drive administrative controls. As a Business Analyst, you will assist in identifying opportunities for improvement and help in the development of solutions that enhance our support model.
Job Responsibilities

• Handle daily support tickets from system users, focusing on resolving technical questions and challenges
• Collaborate with internal team members to oversee administrative control tasks and data uploads
• Oversee release monitoring for the product and helping with refinement of activities.
• Assist in the evaluation and redesign of internal business processes to improve efficiency and effectiveness.
• Support the testing and validation of new system features and enhancements to ensure they meet business requirements and function as intended.
• Communicate effectively with product team and system users at all levels, providing updates on project status and addressing any concerns or issues.
• Assist in project management activities, including scheduling, resource allocation, and progress tracking.
• Ability to write complex SQL queries to extract, manipulate, and analyze data from relational databases.
• Running meetings with business stakeholders and technology team
• Working with stakeholders across CCB to capture requirements and provide solution based approach to designing technical solutions
• Understanding of statistical methods and tools (e.g., R, Python, SAS) to perform data analysis and derive actionable insights.

Required qualifications, capabilities, and skills

• Graduate/Post-Graduate degree or equivalent 5+ years professional experience
• Highly proficient in Microsoft Office suite of products.
• Demonstrated leadership in applying analytics to efficiently and pragmatically solve business problems through structured problem-solving approaches.
• Strong analytical, technical and statistical skills. Ability to synthesize / analyze diverse information, develops recommendations, and makes decisions.
• Project Management Skills -- well-organized, structured approach. Ability to achieve tight timelines on complex deliverables. Ability to manage and prioritize projects across cross-functional groups.
• Strong communication and interpersonal skills, ability to interact with individuals across departments / functions and with senior-level individuals.
• Experience with business analysis tools and software (e.g., JIRA, Confluence, Tableau).
• Possesses a general understanding of quality control and assurance testing, with the ability to support a variety of quality programs.
• Capable of guiding others through system functionalities, providing clear instruction and support to ensure effective use of the tool.
• Exhibits enhanced communication skills, capable of interacting with employees at all levels, creating user guides, test scripts, and presentations, and engaging with management.
• Shows flexibility and adaptability in managing changing priorities and evolving project requirements

Preferred qualifications, capabilities, and skills

• General JIRA knowledge
• Knowledge of LESS Agile practices
• General understanding of various technology stacks (e.g., cloud platforms like AWS)
• Familiarity with testing methodologies and tools.
• Utilization of data wrangling services (Alteryx, Tableau) a plus.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.