Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.
Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care.
Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators.
Now is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it.
Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.
How you will impact the organization…
This role is responsible for answering inbound customer phone calls and responding to customer tickets in Salesforce.
The value you will deliver…
- Managing phone queues and email inboxes.
- Ensuring phone messages are responded to in timely manner.
- Responding to customer tickets and meeting daily ticket quotas.
- Collaborating with sales and service teams to ensure seamless customer experiences.
- Working with the AR team to understand key issues and help drive solutions and results.
- Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.
What you will bring to the table…
- 1+ years of experience working in an Accounts Receivable or Accounts Payable role
- 1+ year of experience working in an Accounting/Finance role
- Strong comprehension of Microsoft and Google suite products.
- Ability to understand customer concerns through empathy and critical thinking.
- Resourcefulness and diplomacy to effectively de-escalate and resolve customer concerns.
- Team mentality to work cross functionally in order to resolve customer issues/problems.
- Ability to use time management to effectively prioritize tasks in a fast-paced environment.
- High attention to detail.
- Ability to use critical thinking to research customer-related data and information.
- Strong focus and ownership over responsibilities.
- Exceptional verbal and written communication skills.
- Team oriented mentality, including willingness to share and collaborate on team tasks.
You will stand out if you also have…
- Experience working with Salesforce is strongly preferred.
- Knowledge of billing procedures and collection techniques is beneficial.
- Knowledge of Oracle/Oracle Fusion is beneficial.
- 1+ years customer service experience, preferably on a Finance team.
- Understanding of basic accounting functions
Additional details…
- Location requirements: Fully remote within the U.S.
- Travel requirements: N/A
- Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time
- Technology requirements: Reliable, high speed internet
- Eligible for sponsorship: No
The salary range for this role is $45,000 - $55,000 USD annually. The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits. This job doesn't have an expiration date and will remain open until a qualified candidate is hired.
We are not accepting agency submissions for this role.
To learn more about us visit consensus.com
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