Applied AI Architect

Job Title: Applied AI Architect
Location: Remote
Job Type: Full-time

About ServiceChannel
ServiceChannel is the leading cloud-based service automation platform for facilities management. We empower businesses to source, procure, manage, and pay for repair and maintenance services through a single, unified platform. Our mission is to simplify operations and deliver exceptional customer experiences through innovation and technology.

Position Overview
We are seeking a visionary and hands-on AI/ML Architect to lead the design and implementation of enterprise-scale Artificial Intelligence (AI), Machine Learning (ML), and Generative AI (GenAI) solutions. This strategic role is ideal for a technically adept leader who can bridge the gap between business objectives and cutting-edge AI technologies.

As the AI/ML Architect, you will define architectural vision, drive innovation, and guide the end-to-end delivery of intelligent systems that enhance our platform and customer experience. You will be an individual contributor as well as an orchestrator to collaborate closely with cross-functional teams including data scientists, engineers, architects, and business stakeholders to embed AI capabilities into our core products and services.

Key Responsibilities:

• Architect AI Solutions within ServiceChannel products: Design and lead the development of scalable AI/ML/GenAI-enabled product enhancements aligned with business goals and technical requirements.
• Collaboration and Execution: Work hand-in-hand with Product, Engineering, Data and Devops teams to ensure seamless integration of AI into existing platform capabilities.
• Strategic Leadership: Define the vision, roadmap, and governance for AI initiatives, including platform selection, tooling, and best practices.
• Innovation & Evaluation: Stay ahead of emerging trends in AI/ML and GenAI; conduct technical assessments, feasibility studies, and POCs to rapidly test and validate new capabilities.
• Operational Excellence: Establish and scale MLOps pipelines to support experimentation, model training, deployment, and monitoring in production environments.
• Data Collaboration: Partner with data engineering and cloud teams to build robust data pipelines and infrastructure for AI workloads.
• Responsible AI: Champion ethical AI practices by embedding fairness, transparency, explainability, and compliance into the AI lifecycle.
• Mentorship & Enablement: Guide and mentor technical teams on AI architecture, model operationalization, and real-world scalability.

Qualifications:

• Bachelor’s or master’s degree in computer science, Data Science, Artificial Intelligence, Engineering, or a related field; PhD preferred.
• 10+ years of experience in technology roles, with at least 3 years focused on AI/ML architecture or enterprise-scale system design.
• Demonstrated success in architecting and deploying production-ready AI/ML solutions at scale within complex, data-rich enterprise SaaS products.
• Deep understanding of machine learning, deep learning, and generative AI technologies and frameworks (e.g., TensorFlow, PyTorch, Hugging Face, LangChain).
• Strong knowledge of MLOps practices and tools (e.g., MLflow, Kubeflow, SageMaker, Vertex AI).
• Familiarity with retrieval-augmented generation (RAG), vector databases, fine-tuning of pre-trained models, and building voice or AI agents (e.g. protocols such as MCP).
• Strong proficiency with cloud platforms (Azure - preferred, AWS or GCP) and data infrastructure.
• Excellent communication and leadership skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About ServiceChannel

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.

Pay Range
The salary range for this position (in local currency) is 120,500.00 - 223,900.00