The role involves providing technical support for ERP and Flock Management software, troubleshooting issues, training users, and assisting with configurations. You'll document customer interactions and participate in product testing.
The company where you can make an impact and bring value.
Job Summary:
We're looking for an energetic and passionate Technical Support representative to join our dedicated team. You will play a crucial role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to provide telephone and email support of ERP and Flock Management softwareJob Description:
Aeros is a dynamic and innovative agri-food technology company providing software solutions for the protein industry including egg layers, broiler, and turkey producers. Our customers range from 4th generation family farms to the world’s largest integrated egg producer!
As a proud member of Cultura Technologies, one of the largest independent groups of agribusiness software companies in the world, we leverage agri-food experts to enhance the industry though insights, ideas, and collaboration.
THE POSITION
We're looking for an energetic and passionate Technical Support representative to join our dedicated team. You will play a crucial role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to provide telephone and email support of ERP and Flock Management software. You will also be involved in:
- Coordinating efforts with other teams and teammates to resolve issues quickly
- Perform root cause analysis for each issue, escalating as necessary
Major Duties:
- Diagnose, troubleshoot, and resolve customer's software issues and inquiries
- Escalate issues as required or route to appropriate person or group
- Maintain records of customer communications, including documenting problems and resolutions
- Develop training materials, documentation, help systems, and procedures
- Train users on the use of software products
- Provide configuration and startup assistance to new customers
- Assess and document customer needs, and explain them to appropriate team members
- Assist in testing and documenting new releases
Required Job Qualifications:
- Computer technical or software support experience
- Strong software troubleshooting and problem-solving skills
- Experience working with SQL commands and writing simple queries
- Customer-oriented approach to delivering service and solving problems
- Excellent verbal and written communication abilities
- Rapid learner
- Multi-tasking ability essential
- Intermediate level Excel proficiency
- 1 – 3 years experience as a customer support representative
Desired & Preferred Skills:
- Knowledge of bookkeeping/accounting, accounts payable, accounts receivable, cost accounting, and bank reconciliation
- Ability to write easy-to-understand, step-by-step instructions for customers
- Self-motivated in finding ways to improve products and services
- Agricultural background or work experience
Benefits
- Comprehensive medical, dental, vision, and life insurance
- HRA, HSA, FSA
- 401(k) with company match
- Tuition Reimbursement
- Fitness Reimbursement
- Wellbeing Program
Worker Type:
RegularNumber of Openings Available:
1Top Skills
Erp Software
Excel
Flock Management Software
SQL
Similar Jobs
Computer Vision • Information Technology • Machine Learning • Natural Language Processing • Real Estate • Software
Join the Customer Success team to manage customer support, troubleshoot issues, and improve documentation and processes. Engage with internal teams to enhance product offerings.
Top Skills:
Data ScienceMlSaaSSQL
Artificial Intelligence • Healthtech • Insurance • Software
As an Application Support Specialist, you'll provide tier 1 and tier 2 support, troubleshoot technical issues, manage ticket workflows, and create documentation while collaborating with cross-functional teams to enhance product support.
Top Skills:
ConfluenceGoogle WorkspaceHubspotJIRASaaSSalesforceSlackSQLZendesk
Fintech • Analytics • Financial Services
The Senior Application Support Engineer provides technical expertise for web applications, ensuring smooth operation, troubleshooting issues, and optimizing performance using Microsoft technologies such as SQL Server and IIS.
Top Skills:
Application InsightsAzureIisKusto Query LanguageMicrosoft Sql ServerSql Server Management Studio
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
