The Application Support Engineer III monitors and maintains production systems, automates tasks, responds to incidents, and collaborates on deployment and documentation.
Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As an Application Support Engineer III within the LRI Application Support team, you will use both creative and critical thinking skills to maintain application systems crucial to the daily operations of the firm. You will work collaboratively in teams on a wide range of projects based on your primary area of focus. While learning to fix application and data issues as they arise, you will also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you will have the opportunity to develop professionally and grow your career in multiple ways.
Job Responsibilities:
Required qualifications, capabilities and skills
Preferred qualifications, capabilities and skills
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As an Application Support Engineer III within the LRI Application Support team, you will use both creative and critical thinking skills to maintain application systems crucial to the daily operations of the firm. You will work collaboratively in teams on a wide range of projects based on your primary area of focus. While learning to fix application and data issues as they arise, you will also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you will have the opportunity to develop professionally and grow your career in multiple ways.
Job Responsibilities:
- Monitor and maintain the health and performance of production systems.
- Automate repetitive tasks and processes to enhance efficiency.
- Participate in on-call rotations to respond to incidents and ensure system uptime.
- Analyze system metrics and logs to identify and resolve issues proactively.
- Contribute to the development and maintenance of documentation and run-books
- Support the deployment and release processes to ensure smooth transitions.
Required qualifications, capabilities and skills
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
- Basic knowledge of application development
- Basic understanding of Linux/Unix systems and networking concepts.
- Ability to investigate and triage production issues
- Familiarity with cloud platforms such as AWS, Google Cloud, or Azure.
- Working knowledge of development toolset and deploy software
- Knowledge of monitoring tools and practices (e.g., Prometheus, Grafana, Nagios, Dynatrace).
- Strong problem-solving skills and attention to detail
- Excellent communication and collaboration skills to work with multiple teams and develop meaningful relationships to achieve common goals
- Eagerness to learn and adapt to new technologies and methodologies.
Preferred qualifications, capabilities and skills
- Experience with containerization technologies like Docker and Kubernetes.
- Understanding of version control systems (e.g., Git).
- Exposure to infrastructure as code tools (e.g., Terraform, Ansible).
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Top Skills
Ansible
AWS
Azure
Docker
Dynatrace
Git
GCP
Grafana
Kubernetes
Linux
Nagios
Prometheus
Terraform
Unix
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