Viderity seeks an Application Processing Manager to oversee application processing operations, optimize systems, ensure compliance, and lead teams in a high-volume environment.
Viderity is an award-winning consulting firm specializing in IT, creative services, and outreach services for federal agencies and commercial clients, with a strong focus on STEM support for civilian agencies. We have a track record of perfect CPARS and exceptional reviews across agencies such as NSF, USPTO, DOL, NARA, NIST, and Smithsonian. At Viderity, you'll be part of a friendly, smart, and passionate team focused on tackling technology, management, and creative projects.
Position Overview
Viderity is seeking a detail-oriented and experienced Application Processing Manager to oversee the end-to-end management of application processing operations. The ideal candidate will possess deep expertise in application tracking systems, case management tools, and workflow automation, with a strong understanding of operational efficiency in high-volume environments. Experience with federal grant processing is highly preferred. This is a remote position with occasional travel to client or project sites in the Washington Metropolitan Area.
Key Responsibilities
- Lead and manage the daily operations of application processing across multiple programs or contracts.
- Oversee and optimize the use of application tracking systems (ATS), case management software, and workflow automation tools.
- Ensure timely and accurate processing of applications, maintaining service level agreements (SLAs) and compliance standards.
- Coordinate with cross-functional teams, including IT, client services, and compliance, to streamline processes and resolve issues.
- Develop and implement standard operating procedures (SOPs), training materials, and performance metrics.
- Analyze data to identify process bottlenecks, drive improvements, and support reporting needs.
- Ensure data integrity, security, and adherence to federal or client-specific regulations.
- Provide regular updates, reports, and presentations to internal leadership and external stakeholders.
- Maintain documentation of workflows, systems usage, and process changes.
- Serve as a point of escalation for application issues and manage quality control processes.
Required Qualifications
- 5+ years of experience in application processing management or operational leadership roles.
- Strong expertise with application tracking systems (ATS), case management tools, and workflow automation platforms.
- Proven ability to lead teams in a fast-paced, high-volume processing environment.
- Excellent organizational, analytical, and problem-solving skills.
- Experience interpreting and applying program eligibility criteria, policies, and procedures.
- Strong written and verbal communication skills for both technical and non-technical audiences.
- Must be a U.S. Citizen and eligible to obtain a Public Trust clearance (if required).
- Ability to travel to client or project sites when required.
Preferred Qualifications
- Experience supporting federal grant management programs or large-scale government-funded initiatives.
- Familiarity with compliance frameworks and federal reporting requirements.
- Knowledge of business process automation and low-code/no-code platforms.
- Experience working in a government contracting environment.
- Understanding of change management and process improvement methodologies.
Compensation & Benefits
- Salary Range: $85,000 – $95,000 annually
- Comprehensive benefits package including health, dental, vision, and 401(k)
- Paid time off, professional development support, and remote work flexibility
Top Skills
Application Tracking Systems
Case Management Tools
Low-Code/No-Code Platforms
Workflow Automation
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