Application Engineer

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

We are seeking a skilled and experienced Application Support Analyst with a specialization in Solimar software to join our team. The ideal candidate will have a strong background in print management systems, particularly Solimar, and possess excellent analytical and problem-solving skills. While the primary focus will be on Solimar, the analyst may be exposed to other US applications as needed.

Key Responsibilities:

• Provide technical support for Solimar software and related print management systems
• Analyse and troubleshoot issues within queue directories and workflow processes
• Develop and maintain SQL queries for data management and reporting
• Collaborate with cross-functional teams to implement and optimize print solutions
• Assist in the configuration and customization of Solimar software for client needs
• Create and maintain documentation for processes and troubleshooting procedures
• Manage activities for Application Support requests and small project activities for US business unit applications
• Act as a liaison between the user community and US IT support groups
• Identify, evaluate, and validate system and user issues, triaging complex problems
• Participate in problem resolution and root cause analysis
• Develop workarounds and short-term fixes as appropriate
• Monitor system activities, including batch runs and error logs
• Manage ticket queues and support documentation
• Participate in disaster recovery events and provide input for audit and compliance requests
• Work with business teams to ensure technical solutions comply with regulatory requirements

Requirements:

• Bachelor’s degree in computer science, Information Technology, or related field
•  3-5 years of progressive experience in an analyst role, preferably in print management systems or related technical support
• Strong knowledge of Solimar software and print workflow processes (highly beneficial)

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

IT - Application Development

28/03/2025

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.