Provide technical implementation, configuration, integration, and customer support for real-time Concurrent Real-Time products. Assist with system setup, benchmarking, latency optimization, troubleshooting, training, demos, and proof-of-concept deployments. Collaborate with R&D to reproduce issues and validate fixes, produce documentation and solution guides, support pre-sales, and travel to customer sites (30–40%).
Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.
Key Responsibilities
- Provide technical implementation, configuration, and integration support for Concurrent Real-Time products, including RedHawk Linux, iHawk real-time servers, and simulation toolchains.
- Assist customers in system setup, benchmarking, latency optimization, and troubleshooting of real‑time environments.
- Deliver on-site or remote customer training, demonstrations, and technical workshops.
- Collaborate with R\&D teams to replicate issues, validate fixes, and contribute to product improvements.
- Develop and maintain technical documentation, solution guides, and best practices.
- Support pre‑sales activities by participating in technical presentations, proof-of-concept deployments, and requirements analysis.
- Partner with customers in aerospace, defense, automotive, and industrial sectors to ensure successful deployment and long-term performance of their real‑time applications.
- Participate in system testing, performance evaluation, and custom configuration development as needed.
- Provide feedback to product management on feature requests and market needs.
- Travel (approx. 30-40%) for customer engagements, training, and on-site support.
Required Qualifications
- Must be a US citizen. Unable to hire a candidate who isn't a US citizen
- Bachelor’s or Master’s degree in Computer Engineering, Electrical Engineering, Computer Science, or a related technical field.
- Strong understanding of Linux internals, kernel tuning, or real‑time operating system concepts.
- Experience with C/C++ development and scripting languages such as Python, Bash, or similar.
- Familiarity with real‑time scheduling, latency analysis, multithreading, or performance optimization.
- Excellent problem-solving skills and ability to work directly with customers.
- Strong interpersonal, communication, and presentation skills.
- Fluency in English (additional European languages a plus).
Preferred Qualifications
- Hands-on experience with Concurrent Real-Time products or other real‑time Linux distributions.
- Experience in one or more industries such as aerospace & defense, automotive simulation, hardware‑in‑the‑loop (HIL) testing, robotics, or industrial control.
- Knowledge of networking, drivers, FPGA interfaces, or high‑performance computing.
- Background in real‑time simulation environments, such as MATLAB/Simulink‑based HIL systems.
- Prior experience in a customer-facing engineering role.
Compensation:
The pay range for this position is $90,000 to $110,000 annually plus 12.5% bonus. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to the individual's qualifications, experience, knowledge, skills, and abilities, as well as physical work location within the state.
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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