Application Enablement Analyst

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Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.


Why This Role Is Important to Arcadia


The Application Enablement Analyst will join the Data Operations team of a healthcare data and analytics software company. This role reports to the Senior Manager of Application Enablement and will involve a combination of client-facing, process improvement, and technical responsibilities.


As a rapidly growing organization, we recognize that agility and scalability are critical to our success. Our Application Enablement team has the privilege of furthering these principles by both defining and implementing improvements across our product suite. We are a team of healthcare workflow enthusiasts and operational problem solvers who thrive on tackling some of the most challenging problems in healthcare. Our analysts are empowered to think creatively about how we deliver value to our clients and collaboratively drive improvements across their portfolio of 2-3 products. 


What Success Looks Like

In 3 months

· Understand the basic structure of each product in your portfolio; this includes all key technical steps involved in product implementation, the value proposition each product holds for our customers, and the range of advanced configuration options we offer

· Build relationships with the Arcadia resources who support product implementation; this includes Product Managers and Analysts, Implementation and Account Managers, and Data Operations Managers

· Manage tickets and projects in our Jira & Confluence platforms

· Begin engaging with clients around key product functionalities and decisions

· Implement basic product configuration changes using SQL and HTML

· Draft documentation around product use cases, release notes, configuration options, workflows, and stakeholders


In 6 months

· Own client conversations around product strategy and configuration options

· Support implementations for the products in your portfolio alongside Arcadia’s Implementation Managers

· Assist with basic issue triage and enhancement requests related to your products

· Own management of the implementation roadmap for each product in your portfolio

· Advise on Arcadia’s product development roadmap based on client feedback and internal observations

· Serve as a primary point of contact for your product and support questions from internal customer and technical teams as needed

· Independently apply basic customer configurations using SQL and HTML 


In 12 months

· Serve as a designated SME for all products in your portfolio

· Understand standard value-based care healthcare workflows

· Confidently lead client conversations and trainings regarding Arcadia’s product workflows and configurations

· Assume general ownership of client implementations and independently tailor product rollout plans to your clients’ individual workflows and priorities

· Propose and drive operational improvements both within and across product teams 

What You'll Be Doing

  • Acting as a designated subject matter expert for multiple Arcadia products (ex – Foundry, Vista, Bindery)
  • Serving as a key liaison between the Product and Customer Management teams
  • Engaging directly with clients and serving as a strategic advisor throughout product implementations
  • Advising on optimal workflows and configurations in Arcadia based on a client’s existing priorities and processes
  • Balancing multiple product implementations simultaneously and engaging technical support from across the organization as needed
  • Designing and maintaining product implementation documentation suitable for both internal and client use
  • Driving the implementation of basic UI and SQL-based configurations, supporting client rollout strategy, design trainings, and assisting with basic issue troubleshooting for Arcadia’s reporting application suite
  • Supporting SDLC activities for multiple products and partnering directly with engineering leads to refine and deconstruct work
  • Supporting Data Operations leadership in their efforts to redesign Arcadia’s approach to product implementations
  • Understanding how Arcadia’s clinical and claims data ecosystem, products, analytics models, and business strategy improve patient outcomes and reduce cost of care across the country

What You'll Bring

  • A bachelor’s degree in business, science, technology, or healthcare
  • 4+ years working experience in technology implementation or product management, preferably with a health care focus
  • Experience working directly with customers in a product implementation or management capacity
  • Basic coding experience in SQL  
  • Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving
  • Excellent verbal and written communication skills, with a specific ability to discuss complex product concepts with both technical and non-technical stakeholders
  • General ability to ramp up quickly on technical topics 

Would Love for You to Have

  • Experience in value-based care, risk adjustment, or quality measure performance
  • Experience using collaboration tools such as Jira and Confluence
  • Experience using Github or Amazon S3
  • A positive attitude and willingness to adapt to a fast-paced environment 

What You'll Get

  • The opportunity to: Redesign the way in which Arcadia configures and implements its products; Work alongside the healthcare leaders and innovators that make up Arcadia’s diverse client base; Own the design and implementation of technical configurations across products and clients
  • Join a mission-driven company that is transforming the healthcare industry and changing the way patients receive care
  • A supportive and remote work-friendly company with personality and heart
  • Excellent benefits including unlimited Flexible Time Off (~22 day company average)

  • This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

About Arcadia

Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.


This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • PostgreSQLDatabases
    • HadoopDatabases
    • SQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • PixelmatorDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubspotEmail
    • HubspotLead Gen

Location

Our new corporate headquarters is located in Downtown Boston, a short walk from South Station. Easily accessible by public transit (MBTA, commuter rail, South Station Bus Terminal) and a short 30 minute Uber from Logan airport. A close walk to nearby coffee shops, restaurants, bars, and sights.

An Insider's view of Arcadia

What's something quirky about your company?

Arcadia's Got Talent (AGT) is an annual talent show that I won last year. The best part about AGT was that it encouraged me to work on something I am passionate about outside of work. All of the entries were amazing & I think it's really awesome that the company does things to bring people together and celebrate our passions outside of the office.

Gary

Engineering Manager

What does your typical day look like?

Every day is a little bit different, which I really love and helps keep me engaged! Most days I have a combination of phone screens and meetings with my hiring managers or team. I also help manage a lot of our brand partnerships that have projects through out the year and play a part in helping construct Arcadia's company culture as we scale.

Julie

Talent Acquisition Manager

How do you make yourself accessible to the rest of the team?

It's as easy as making time. I meet with my team members for one on ones to understand where their stressors are. Sometimes it's personal and I support with flexibility, time, or PeopleOps other times it's professional and these I tactically work with the team to coach or intervene.

Geo

Director, Engineering

How does the company support your career growth?

Arcadia is incredibly generous when it comes to career growth. I receive regular mentorship from my manager and leadership team. I also have a continuing education stipend that I use to take courses and attend conferences to further my skillset. My career path is mapped out and regularly adjusted with my professional interests and personal growth.

Mike

Senior Manager, Content

What are Arcadia Perks + Benefits

Arcadia Benefits Overview

Flexible working options, hybrid teams, and unlimited vacations are only a few of the incredible benefits you'll get at Arcadia. As a leader in HealthIT and data, we're making a mark on the standards of work-life balance. Take a look at some of the incredible perks of being an Arcadian.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Pair programming
Employee resource groups
Employee-led culture committees
Employee awards
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Diversity manifesto
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
We offer biweekly Yoga and guided cardio workout sessions as well as have a Fitness and Fun video library with prior classes for reference.
Mental health benefits
We have an EAP (Employee Assistance Program) in place and an ongoing webinars focusing on mental health, coping with COVID, and emotional well-being.
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Fitness stipend
Home-office stipend for remote employees
We work with all of our employees to ensure they have an functional and comfortable home office with a focus on ergonomics.
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Arcadia we create programs and opportunities that allow connection with one another and bridge the work from home gap. We host themed events, contests with prizes, and provide resources for shared personal and professional interests.

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