Analytics Vice President - Auto Service & Collections

Job Description
Harness your technical expertise to shape innovative client solutions and bridge product capabilities with real-world challenges!
As an Analytics Vice President, within the Auto Servicing and Collections Analytics team, you will create critical performance metrics such as KPIs and OKRs, deriving decision-enabling analytics insights and reporting for collections strategies and product features. You'll play a key part in identifying and developing business cases for product or process enhancements that increase efficiency, effectiveness and provide better customer experience.
Job Responsibilities:

• Understand the Auto collections and servicing functions including existing product features and strategy
• Develop expertise in Auto specific performance metrics and terminology, and nuances of systems and data
• Perform detailed quantitative analysis using SAS/SQL and/or Alteryx to evaluate performance of new and existing strategies and/or product features
• Create and measure key performance metrics and trends for the product stakeholders and partners.
• Identify opportunities to enhance existing strategy segmentation and product functionality
• Develop quantitative-based financial business cases to support various product initiatives
• Partner with technology and product to create data capture and storage requirements for existing and future initiatives
• Translate analytics insights into actionable business recommendations and present recommendations clearly and concisely to varying levels of management

Required Qualifications, Capabilities and Skills:

• Bachelor's degree in a quantitative discipline and 6+ years of experience in a data analysis, financial, or technical role
• Proficiency using SAS as an analytical tool
• Knowledge of the Auto business in a financial institution
• Working knowledge of SQL and/or Alteryx
• Ability to research and gain insights into complex systems, processes, and data
• Experience and ability to leverage in-depth analytics to derive decision-enabling insights
• Competent to engage both technical and non-technical partners and stakeholders effectively
• Strong communication skills including effective story-telling around quantitative findings
• Excellent stakeholder management and relationship building abilities

Preferred Qualifications, Capabilities and Skills:

• Experience with Operations process or systems
• Collections strategy and/or analytics experience preferred but not required

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.