Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Title: Analytics Manager
Role Summary:
An analytics manager supports data management, maintenance, and infrastructure for the Customer Success organization. They are responsible for defining, measuring, and visualizing key performance indicators (KPIs) at every stage of the customer lifecycle. This individual is comfortable analyzing and working with complex data to extract business insights that impact performance.
Team Summary:
The Business Operations team delivers insights and impact across Customer Success through defining, implementing, and monitoring key performance metrics, driving operational excellence, and enabling the execution and development of the Customer Success strategy.
Essential Job Responsibilities:
- Create reliable and efficient queries transforming and extracting large data sets for dashboarding and data visualization.
- Build expertise in metric definitions and calculations to ensure accurate and proper interpretation of core business metrics and drivers.
- Develop knowledge of operational processes within upstream systems that source data to ensure modeled data is accurate and useful.
- Partner with the broader Business Operations team to drive projects and processes that contribute to improvements in data integrity.
- Identify opportunities to optimize reporting processes, data integration, and automation and partner with the broader team to execute on enhancements.
- Use data visualization (Power BI, Tableau, Tableau CRM, Excel), and analytic tools (R, Python, etc.) to grasp business insights, and to create consumable data visualizations and recommendations that influence business outcomes.
- Develop a deep understanding of our business reporting architecture to define metrics and design reporting to surface performance and create accountability.
- Analyze key performance metrics to identify root cause of performance issues.
- Regularly communicate performance trends and improvements to senior management and leadership ensuring they can talk to service-specific performance
- Ensure all programs have clear, quantifiable outcomes and measures that drive improved performance.
Education & Experience Required:
- Bachelor's Degree in Computer Science, Statistics, Business, Finance/Accounting Operations/Supply Chain/Engineering
- Advanced SQL skills required
- 6+ years of professional experience
- 4+ years of experience in analytics, financial services, management consulting, corporate finance/strategy, analytical/business process improvement, or operations
- Working knowledge of relational database architecture (Snowflake, Oracle, MS SQL Server, PostgreSQL, etc.)
- Comfort using statistical methods.
- Strong understand of visualization programs (Power BI, Tableau, Tableau CRM (formerly Salesforce Einstein Analytics)).
- Ability to work effectively in a highly-matrixed organization, handling competing priorities and connecting the dots across teams.
Expected Compensation
$115,000 - $195,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Top Skills
athenahealth Boston, Massachusetts, USA Office
80 Guest Street, Boston, MA, United States, 02135
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