Analytics Manager, Customer

JOB TITLE: Analytics Manager, Customer

LOCATION: Remote, US

REPORTS TO: Head of Business Data Analytics

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 21,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. 

Sunbit was included on the 2022 and 2023 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights.

We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B (https://www.cbinsights.com/research-unicorn-companies)

The Role:

As an Analytics Manager, you will work closely with key stakeholders across business strategy, marketing, operations, product, and R&D. Your primary responsibility will be to develop data-driven solutions that support strategic decision-making and enhance business performance.

You will proactively analyze complex data sets, deliver actionable insights, and monitor key portfolio KPIs to ensure that business strategies are informed and guided by accurate, timely, and impactful data.

What You'll Do:

• Be a catalyst to help the customer servicing function across Loans and Credit Cards to operate strategically using data
• Drive evaluation of competing priorities across business functions and appropriately disposition solutions that are right-sized and scalable
• Drive efficiency and growth by identifying new opportunities and hypothesis development using data
• Support business function leaders in planning, strategy development and operational management through data
• Measure and evaluate Call Center and other servicing channels’ performance and identify improvement levers
• Develop A/B test designs to implement a robust test and learn strategy
• Perform ad-hoc analysis ranging from open exploratory data analysis to specific root cause analysis
• Liaison with Engineering and Product to build sustainable and scalable data solutions to address business’ current and future needs
• Own and manage BI reports becoming a focal point for business’ data and analytics needs

What You Bring to the Table:

• 6+ years of relevant analytical experience with a bachelor’s degree or 4+ years of relevant analytical experience with a master’s degree in quantitative fields like (Analytics, Mathematics, Statistics, Economics, Engineering etc.)
• 4+ years of working with and proficient in SQL and is excited about acquiring new technical skills
• 4+ years working with and proficient in any of the major BI platforms like Tableau or Sigma
• 1+ years of hands on experience in using Python or R to solve analytical problems
• Technically hands-on and excited to drive initiatives end-to-end
• Passionate about solving real-world problems with data
• Has a growth mindset and takes proactive ownership
• Good verbal, written communication, and presentation skills
• Experience in Credit Card, Loans or other financial services is a plus
• Lives the 80/20 principle to maximize efficiency and results

The Perks:

• Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024), #161 on Deloitte Technology Fast 500 list
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Unlimited PTO
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching 
• Cell Phone Stipend 
• Team based strategic planning + Team owned deliverables

Core Values for Success at Sunbit:

• Serve others before self - Focus on analytics that drive collective progress and support company-wide goals 
• Own the impact - Take full responsibility for accuracy and implications of your data insights
• Connect genuinely -Build and maintain strong relationships with internal stakeholders
• Act fast - Demonstrate agility and responsiveness in a fast paced environment
• Include always - Ensure inclusivity in your analytical approach by considering diverse perspectives and impacts
• Innovate for good - Continually seek opportunities to improve and innovate in the realm of data analytics at Sunbit

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

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