Analyst, Technical Ops & Support

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.
Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

What You'll Bring:

• 1 – 3 years’ experience in a technical applications support capacity
• Experience troubleshooting and resolving technical application issues with a demonstrated focus on excellent customer service skills.
• Experience working in an enterprise-level infrastructure environment.
• Ability to work under supervision and actively participate in technical projects from start to finish.
• Flexible in prioritizing job responsibilities and understanding business reasons for changing them.
• Possess the ability to make clear and quick business decisions as it pertains to technical aspect of core responsibilities in support.
• Ability to analyze problems and perform investigations to find cause and resolution.
• Ability to perform duties in critical situations (escalations for high-profile customers).
• Technical Experience in the following areas:
  • Operating Systems:       Linux and Windows
  • Relational Databases:    DB2, SQL Server, PostgreSQL
  • Application Stack:         JBoss, Tomcat, Spring Boot
  • Enterprise Monitoring:   Splunk, TrueSight
  • Network Technologies: Load Balancers, TCP/IP, Cisco

We’d Love to See:

• Credit Industry Experience is a plus
• Cloud Experience (AWS, Azure)
• Secure File Transfer Experience (GlobalScape, Sterling File Gateway)
• Microsoft Sharepoint Experience
• Scripting or Programming experience (Bash, Python, Java, C++)

Impact You'll Make:

• Under supervision, respond to requests for technical application assistance from customers and Tier I Support within TransUnion, including: technical application assistance, application errors, application configuration/setup, electronic transactions, systems status and downtime procedures for any of TransUnion products and systems.
• Communicate problem issues with other support members, IT groups and external vendors to troubleshoot system problems and resolve application issues. Utilize internal guidelines for effective call processing and escalation of reported problems to next level support representatives as needed.
• Implement designed solutions for proactive monitoring, alerting and reporting, using available tools and expertise.
• Provide after hours on-call coverage as required.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion's Internal Job Title:

Analyst, Applications Support