Analyst, Network Enrollment

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Network Enrollment Analyst supports pharmacy network management operations through the enrollment, maintenance, and administration of participating pharmacies within the organization's pharmacy networks. This role works directly with independent pharmacies, pharmacy PSAO, and pharmacy headquarters to facilitate enrollment activities, resolve participation issues, and ensure enrollment requests are completed accurately and efficiently.

The analyst serves as a key point of contact for pharmacies seeking to join or maintain participation in the network and supports operational activities that are critical to maintaining network integrity and member access. Consistent attention to detail, quality, and service are essential to success in this role. This position supports pharmacy network operations where errors or delays could impact pharmacy participation, member access, and client satisfaction.

You will be responsible for:

• Support enrollment and onboarding activities for pharmacies seeking participation in the pharmacy network.
• Review enrollment applications and supporting documentation for completeness and accuracy.
• Assist pharmacies and pharmacy corporate headquarters with enrollment-related inquiries and participation requirements.
• Process pharmacy additions, updates, terminations, and other participation changes according to established procedures.
• Research and resolve routine enrollment, participation, and provider data issues.
• Monitor enrollment requests and ensure timely completion of required processing steps.
• Support pharmacy outreach efforts related to enrollment updates, network participation requirements, and operational communications.
• Generate and analyze reports related to pharmacy enrollment, participation status, and network data quality.
• Identify data discrepancies and escalate complex issues to senior team members as appropriate.
• Participate in process improvement initiatives designed to enhance enrollment accuracy, turnaround times, and pharmacy satisfaction.
• Follow established policies and procedures while developing knowledge of pharmacy network operations and enrollment processes.

Required Qualifications

• 4 years of professional experience in customer service, healthcare operations, administrative support, pharmacy operations, or a related field.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities and meet established deadlines.
• Demonstrated problem-solving and critical-thinking skills.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to work independently and collaboratively within a team environment.
• Commitment to providing exceptional service to internal and external stakeholders.

Preferred Qualifications

• Experience supporting customers, providers, pharmacies, or business partners in a professional environment.
• Familiarity with pharmacy operations, healthcare administration, or provider enrollment processes.
• Basic understanding of healthcare or pharmacy terminology.
• Demonstrated ability to learn new systems, processes, and technologies.

Education

Bachelor's Degree in Business Administration, Healthcare Administration, Public Health, Pharmacy Administration, Communications, or a related field or equivalent combination of work and experience.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.