The Analyst - Data & Product Insights will analyze data to provide actionable insights for product development and customer success, ensuring accurate metrics and building dashboards that enhance decision-making.
Join Modulate, a frontier AI lab building some of the world’s best voice understanding models.
We power a voice-native conversation intelligence platform that gives enterprises real-time, auditable insight into every call they run, capturing not just the words, but tone, intent, pacing, anomalies, and risk signals that transcription-driven tools consistently miss.
Our technology supports high-stakes decisions in the moment, across fraud prevention, customer escalation, AI agent oversight, and emerging voice trends.
As we expand access to our platform and deliver discrete, best-in-class voice models directly through APIs, we are hiring an Analyst - Data & Product Insights to help drive the next phase of our growth. You will sit at the center of product, engineering, and customer outcomes, translating raw voice intelligence into clear, actionable insights that shape what we build next. You will define what success looks like, surface patterns others overlook, and help ensure Modulate stays ahead at the frontier of enterprise voice AI.
This is a high-ownership role for someone who thrives in an environment that rewards rigor, speed, and impact. If you want to work alongside a team pushing the boundaries of applied AI, and you take pride in delivering results that move the company forward, you will find the opportunity here.
Your Impact,
As an Analyst - Data & Product Insights at Modulate, your work will directly impact how Modulate grows, and how effectively we bring our mission-driven technology to the world.
- Drive strategic decision-making by translating complex data into clear, actionable insights.
- Ensure product metrics are consistent, trusted, and aligned across teams and customer implementations.
- Create dashboards and visualizations that become go-to resources for reporting on the product as well as understanding customer behavior.
- Play a critical role in shaping a data-driven culture where insights fuel innovation and growth
What You’ll Do
- Own product metrics & definitions, ensuring metrics are consistent, trustworthy, and well-documented, including customer-specific customizations.
- Build and maintain dashboards that surface product usage and performance.
- Build clear, concise readouts (slides, docs, summaries) to communicate findings when needed.
- Help turn data into decisions, not just dashboardsPerform deep-dive analysis investigating things like changes in usage, retention, or error patterns and explore ‘what-if’ scenarios to assess potential drivers and outcomes.
- Translate complex data into clear narratives for Customer Success, Product, leadership, and customers.
What We’re Looking For
Required:
- Strong SQL skills and experience working with large, event-based datasets
- Experience building and owning dashboards
- Experience analyzing product usage data and defining meaningful metrics
- Proven ability to define product metrics and analyze product usage
- Strong communication skills and comfort working with cross-functional partners
- Product intuition and curiosity about user behavior
- Strong communication skills, including presenting insights in slides or written form
- Bias toward action and iteration in a fast-moving environment
Bonus Points For:
- Experience working on API, platform, or developer-focused products
- Experience with experimentation and A/B testing
- Experience partnering with Analytics Engineers or Data Engineers
- Background in product analytics, growth analytics, or data science
Benefits
At Modulate, we prioritize people and sustainability—because doing great work requires feeling supported and safe. Some of our key benefits include:
- Competitive salary + equity- Full health, dental, and vision coverage
- Flexible PTO, with a strong culture of taking it
- Weekly team lunches with dietary accommodations
- Hybrid work: core in-office days with flexible remote options
- Regular leadership and industry learning sessions
- Support for career development and continued learning
- Up to 8 weeks work-from-anywhere policy
- A deeply inclusive, human-centered culture
Pay Transparency
Modulate believes in transparency as a cornerstone of equity and trust. Compensation for this role is based on seniority, skills, and experience.
Salary:$110K–$120K
Equity: Offered
Other perks: HSA, FSA, 15 holidays, professional growth resources
About Modulate
Modulate is on a mission to make voice a force for good online. Our tools help communities thrive by proactively detecting toxic behavior, protecting user identity, and empowering safety teams. We’re trusted by leaders in gaming and beyond—and we’re growing fast.
We believe that great cultures don’t just happen. That’s why we’ve built a foundation of intentional systems: from bias-reducing hiring practices to transparent pay to tools that help teams collaborate across communication styles. At Modulate, we treat people like people—and we’re building technology that does the same.
Ready to join us? Apply here or reach out directly—we’re excited to meet you.
A quick note as you apply
We kindly ask that you apply through the website rather than emailing [email protected].
For the questions “Your fit for the role,” “Your values/goals,” and “Why Modulate?” on our application form, we kindly ask that you focus your responses on experiences and motivations that directly relate to the role. Please avoid including details that would reveal protected demographic information (such as race, age, gender, ethnicity, or sexual orientation), as we strive to assess all candidates equitably and without bias.
We also want to hear your authentic voice. While it can be helpful to use tools to support your thinking, we ask that your responses reflect your own perspective. Applications with significant overlap or duplication from other submissions will not be considered.
Top Skills
SQL
Modulate Somerville, Massachusetts, USA Office
Easily accessible on the Red Line, Davis Square is one of the city’s most vibrant neighborhoods, filled with sleek bars, restaurants offering a wide variety of cuisine options, and a thriving cultural scene.
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