Alternative Client Change Management / Operations Specialist, Senior Associate

Who we are looking for

We are seeking a highly organized and detail-focused operations specialist to support the execution and oversight of payment operations within the payments platform and support projects to optimize the operating model. This is an excellent opportunity to work in a Change Management PMO, responsible for both oversight processing of payment transactions and technology transformation for one of our strategic clients. This role will play a critical part in ensuring secure, efficient, and compliant global payment processing, bank connectivity, and workflow optimization. The ideal candidate has hands-on experience with payment systems, strong analytical capabilities, and a proactive approach to problem-solving.

Why this role is important to us

The team you will be joining is a part of State Street Global Delivery. SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, Global Delivery tools help our clients make better investment choices and act on growth opportunities.  Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

 As a Change Management / Operations Specialist you will

• Execute and oversee daily payment operations through GTreasury platform, including wire transfers and cross-border payments.
• Monitor payment files & activity for accuracy, compliance, and timely processing; resolve exceptions and rejections promptly.
• Maintain and troubleshoot payment workflows, templates, and back connectivity (host-to-host, SWIFT).
• Coordinate with internal teams and banking partners to ensure payment security, efficiency, and compliance.
• Support onboarding of new banks, accounts, and counterparties within GTreasury and IMSW technology applications echo system.
• Administer/support user roles, access rights, and approval workflows in line with internal controls and policies.
• Assist with payments automation projects, testing, and implementation of new GTreasury functionality and regulatory changes.
• Prepare reports and dashboards on payment activity, KPIs, projects and initiatives for Change Management leadership.
• Help others adapt to new values, attitudes, norms and behaviors that support new ways of doing work and limiting risk.

What we value

These skills will help you succeed in this role

• Experience in a banking role is preferred.
• Previous experience with payment processing, manual directives, familiarity with SWIFT and host-to-host banking integrations.
• Overall knowledge of cash related financial services products.
• Proficient in the use of Microsoft Office applications, particularly Excel.
• Strong technical aptitude and attention to detail; comfortable with large datasets and payment files.
• Ability to thrive in a fast-paced, deadline-driven environment with continuous improvement mindset.

Education & Preferred Qualifications

• Bachelor’s degree in technology, finance, business or equivalent.
• 3-5 years of related financial services experience.
• Strong client relationship experiences preferred.
• Strong Alternatives and Bank Loans Product Knowledge a plus.

Additional requirements

• An understanding of Change Management.
• Ability to work accurately and with attention to detail.
• Experience in Middle or Back Office Core Operations an advantage.
• Experience in documentation of Operational processes.
• Ability to navigate direct client facing interactions.
• Ability to work as part of a busy team.
• Strong communication and interpersonal skills.

Salary Range:

The range quoted above applies to the role in the location specified. If the candidate would ultimately work outside of the location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.