Who is Trace3?
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!
Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.
Ready to discover the possibilities that live in technology?
Come Join Us!
Street-Smart - Thriving in Dynamic Times
We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
Juice - The “Stuff” it takes to be a Needle Mover
We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.
Teamwork - Humble, Hungry and Smart
We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.
JOB SUMMARY
The AI Enablement Specialist is responsible for supporting the successful adoption and day-to-day use of AI tools across the organization. This role focuses on user onboarding, Tier 1 support, training coordination, and knowledge management to help employees effectively utilize AI solutions such as Microsoft Copilot, Glean, ChatGPT, and internal AI tools. This position serves as a key operational support resource for AI enablement initiatives by assisting users, creating and delivering training, maintaining documentation, and ensuring a positive user experience.
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
AI Training & User Enablement
- Support onboarding and training sessions for AI tools including Copilot, Glean, ChatGPT, Claude, and internal AI solutions.
- Create and maintain training materials, FAQs, user guides, and best practices.
- Promote adoption of AI tools through user support and enablement activities.
Tier 1 AI User Support
- Serve as the primary point of contact for AI-related support requests.
- Troubleshoot and resolve common user issues related to AI tools, licensing, and access.
- Escalate advanced technical issues to AI engineering or platform teams as appropriate.
- Support user account setup, license assignment, and access management processes.
- Document recurring issues and contribute feedback for continuous improvement.
Knowledge Management & Documentation
- Maintain AI knowledge base articles, FAQs, and support documentation.
- Ensure enablement content remains accurate and current.
- Assist with standardizing AI usage guidance and support resources.
Operational Support
- Track common support trends and user feedback.
- Support AI enablement initiatives and operational processes as assigned.
- Collaborate with internal IT and business teams to support successful AI tool adoption.
REQUIRED SKILLS AND EXPERIENCE
- Bachelor’s degree in accredited university (or equivalent experience) required.
- Minimum of 2 years of experience in IT support, user enablement, training coordination, or similar role.
- Experience using AI tools such as Microsoft Copilot, Claude, ChatGPT, or similar platforms.
- Experience delivering user training or onboarding sessions.
- Experience supporting SaaS or enterprise applications.
- Strong communication, presentation, and customer service skills.
- Ability to create clear user documentation and training materials.
- Ability to troubleshoot and resolve common user issues independently.
- Familiarity with ticketing systems such as ServiceNow or Jira.
PREFERRED SKILLS AND EXPERIENCE
- Familiarity with AI prompting concepts and AI-assisted workflows.
- Experience supporting end-user adoption initiatives or technology rollouts.
The Perks
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
Our Commitment
At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.
We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.
As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.
Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.
If you require a reasonable accommodation to complete the application process or participate in an interview, please email [email protected].
***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.
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