AI and Automation Lead (Remote)

Who You Are
You are a curious technologist with hands-on experience solving real-world business
problems with clean and scalable no-code, low-code, AI and automation solutions. You
are as comfortable meeting with department heads and frontline managers to
understand their pain points as you are creating agents, building workflows, and wiring
APIs together behind the scenes. You communicate clearly with both technical and non-
technical stakeholders, ask thoughtful questions, and translate vague ideas into
concrete requirements, prototypes, and production-ready solutions. You are excited to
work in a collaborative environment where you will own the technical delivery that brings
AI and automation to life across the business. You’re a self-directed learner, always
exploring the leading edge of what’s new and possible.

About The Role

As Myriad360’s internal AI & Automation lead, you will be the primary technical owner
and builder of AI and automation-powered solutions across the company, reporting
directly to the CIO of a mid-sized IT value-added reseller. You will partner closely with
leaders and department heads to identify high-impact opportunities, define
requirements, and deliver solutions that reduce friction, improve quality, and accelerate
operations across functions.
You will work within our Microsoft 365–centric environment and leverage our existing
platforms, including Microsoft Power Platform, ChatGPT Enterprise, and tools such as
StackAI and Zapier. You will design and implement GPTs, create skills, build agents,
develop copilots, and leverage multi-agent orchestration, integration your solutions with
our core systems. You’ll create and manage relationships with trusted third-party
partners to help you deliver against the company’s backlog of AI and automation
requests.
Must be based in the United States. Travel up to 10% may be required.

Other responsibilities include:

• Build and optimize retrieval-augmented generation (RAG) pipelines that securely leverage internal data, including data preparation, vectorization, retrieval design, and relevance tuning.
• Architect and implement Myriad360’s MCP service. Implement observability, monitoring, evaluation, and guardrails for AI agents and workflows, including logging, metrics, and feedback loops that support continuous improvement.
• Collaborate with third-party delivery partners and vendors to divide and conquer the AI/automation backlog, provide technical direction, and review solution designs for quality, security, and maintainability.
•  Lead and support user acceptance testing (UAT), gather feedback, refine solutions, and support rollout and adoption through documentation and light training.
•  Work closely with the CIO and project manager to provide technical input into the sizing, sequencing, and prioritization of automation and AI work.
• Complete ongoing security awareness training and comply with company policies in the requirements section.
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts.
• Other duties as assigned.

A Little About Us 

Our mission is to challenge and enable our employees to achieve great things. 

We live and breathe our core values: 

• We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge. 

• Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. 

• Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. 

We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. 

Some of Our Benefits 

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance 
• Annual BYOD (Bring Your Own Device) reimbursement up to $500
• Paid Parental Leave
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
• Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with! 

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $150,000- $160,000, plus opportunities for bonus and/or commission. Compensation in other geographies may vary. 

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.