Agent Concierge Representative (Remote)

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Agent Concierge Representative? Globe Life is looking for an Agent Concierge Representative to join the team!

In this role, you will be responsible for assisting aspiring captive insurance agents as they become licensed in the state or province where they intend to sell insurance. The Agent Concierge Representative will assist with newly hired agents in both the US and Canada, and for all brands across the Globe Life Family (LND, AID (AO AID), FHD).

They contact new hires at predetermined points (text, phone, and email) to engage and encourage them throughout the exam preparation process. Their goal is to ensure that their student is prepared to pass the state licensing exam on the first attempt. The Agent Concierge Representative is also responsible for communicating the students’ progress to the Agencies each week.

This is a remote / work-from-home position.

What You Will Do:

• Proficiently handle a pipeline of 300+ new hires (pending hiring trends), assisting them through various stages of the licensing coursework in the USA and Canada, for all Globe Life brands (LND, AID (AID AO), FHD).
• Assistance in high-importance Special Projects created by the leadership team.
• Maintain detailed, accurate notes in MS Access.
• Accurately communicate state licensing requirements for state licensing exams.
• Communicate accurately and effectively, via written (email & text) and phone interactions.
• Build strong rapport with new hires, hiring managers, and Agency Owners.
• Make outbound and take inbound calls daily.
• Update the management team on state pre-licensing requirements as new information becomes available.
• Meet regularly with the supervisor to stay informed about changes to policies, procedures, regulations, business initiatives, and technologies.

What You Can Bring:

• Detail-oriented.
• Ability to work across multiple technologies.
• Strong organizational skills.
• Ability to adapt to changes quickly and seamlessly.
• Strong Customer Service Skills, primarily via phone.
• Intermediate MS Office skills: Excel and Access are used daily.
• Ability to self-manage daily workflow.
• Must be able to build a strong rapport to support them through the licensing process.
• Ability to function independently in a multi-task environment, as well as part of a team.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.

• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.

• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.

• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.

• Paid holidays and time off to support a healthy work-life balance.

• Parental leave to help our employees welcome their new additions.

• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.

• Company-paid counseling for assistance with mental health, stress management, and work-life balance.

• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.