AS/CSM Manager

The Atlassian Services Team is a globally distributed group of dedicated solutions advisors committed to ensuring customer success. Our team members collaborate with Strategic and Enterprise clients facing complex business challenges, guiding them to provide exceptional solutions for their users. We assemble trusted service teams to facilitate successful outcomes, helping clients maximize their Atlassian investments and achieve their ideal team collaboration solutions.
We are looking for a Senior Manager to orchestrate Atlassian service engagements with clients who have purchased products and/or services. You will be reporting to the Japan Country Manager.
Managers are experienced relationship builders responsible for ensuring positive client experiences and valuable outcomes. They orchestrate essential activities through their contracted engagements that set customers up for success as they use Atlassian products to deliver outstanding value.

• Lead the Atlassian Advisory Services and Customer Success teams with some of our largest customers, helping them unlock the potential of their teams and drive outcomes with the Atlassian System of Work
• Manage client expectations, services engagement health, and ensure successful completion of delivery work with the Japanese customers.
• Collaborate with Atlassian teammates for your client engagements including co-creating long-term strategic engagement and adoption plans with Sales and Success counterparts.
• Facilitate a deeper level of engagement with major customers

• 10+ years of experience within SaaS companies
• 5+ years of Services or Success customer-facing roles
• Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously
• Customer discovery/value realization skills
• Experience identifying and interpreting themes from customer data
• Experience working on cross-team projects, engaging with Sales, Product, Support, Customer Success Management and other teams
• Experience helping an organization adopt an Atlassian product or similar product
• Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting

It's great if you have, but not required:

• Foundational technical skills and familiarity with Atlassian solutions

Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .