Advertising Account Manager

Proactively solicits feedback on additional advertising needs, products, and features and ensures the feedback reaches the right stakeholders internally through relevant channels to gain a further understanding of market needs and client expectations and to drive solutions on behalf of the clients. Builds and maintains a solid network of internal and external partner resources to drive opportunities and influence impact for clients. Establishes oneself as the primary point of contact to address day-to-day inquiries. Seeks client feedback (both formal and informal) to identify and understand the drivers of satisfaction and understand the drivers of dissatisfaction, determine the root cause of problems, and remove blockers. Articulates Microsoft's strategy and other products and services, and educates clients on the Microsoft Advertising platform. Adopts Microsoft sales strategies. Leverages Customer Relationship Management tools. Collaborates with internal partners and peers to develop and implement strategies to identify and maximize upselling opportunities through value-proposition presentations and/or to help Account Executives accelerate the closing of deals. Proactively researches information about clients' advertising needs. Builds and maintains relationships with day-to-day client contacts as a trusted advisor throughout multiple levels. Maintains knowledge of emerging industry trends beyond a singular product.

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Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office three days per week. This expectation is subject to local law and may vary by jurisdiction.

• Account Planning/ Management
  • Establishes oneself as the primary point of contact to address day-to-day inquiries. Engages clients in a proactive manner to address day-to-day questions related to account monitoring (e.g., what to prioritize, managing escalations, billing, revenue flow, budget changes, security concerns or risks), leveraging automated systems to ensure account health and elevate client's business.
  • Proactively solicits feedback on additional advertising needs, products, and features and ensures the feedback reaches the right stakeholders internally through relevant channels to gain a further understanding of market needs and client expectations and to drive solutions on behalf of the clients.
  • Builds and maintains a solid network of internal and external partner resources to drive opportunities and influence impact for clients. Collaborates with partners to develop and share client plans that support Microsoft business and client needs.
• Client Engagement
  • Proactively researches information about clients' advertising needs (e.g., advertising key performance indicators [KPIs]) to learn more about their competition and market trends. Identifies opportunities to drive optimizations and new solutions based on clients' advertising strategies. Presents tailored solutions based on clients' insights.
  • Builds and maintains relationships with day-to-day client contacts as a trusted advisor throughout multiple levels. Adopts Microsoft sales strategies (e.g., Challenger Sale) mindset to secure buy-in and execution.
• Industry Knowledge
  • Maintains knowledge of emerging industry trends beyond a singular product as well as of technology and key performance indicators (KPIs). Leverages competitive trends and shares knowledge with others as a subject matter expert. Maintains knowledge of current security policies and best practices, leveraging security as a core component of product and service offerings.
• Sales Focus
  • Adopts Microsoft sales strategies (e.g., Challenger Sale) and handles main objections from clients. Works to overcome obstacles and sell tailored solutions. Aligns sales strategies and relevant MSFT security practices.
  • Collaborates with internal partners and peers to develop and implement strategies to identify and maximize upselling opportunities through value-proposition presentations and/or to help Account Executives accelerate the closing of deals.
  • Seeks client feedback (both formal and informal) to identify and understand the drivers of satisfaction and understand the drivers of dissatisfaction, determine the root cause of problems, and remove blockers. Establishes recovery action plans to improve the client's overall experience and avoid future instances of dissatisfaction.
  • Leverages Customer Relationship Management (CRM) tools (e.g., account management, opportunities, tracking, and reporting), other tools (e.g., customized performance dashboards, data, insights), and ad hoc opportunities to identify ways to keep up with account health, increase performance, satisfaction, and upsell opportunities to increase revenue. Guides others in using CRM and other tools (e.g., customized performance dashboards), and shares best practices. Drives product and tactic improvement through CRM and other tools (e.g., customized performance dashboards). Engages in responsible and secure use of data.
  • Articulates Microsoft's strategy and other products and services, and educates clients on the Microsoft Advertising platform. Shares knowledge of the search landscape with clients to create a mutually-beneficial business value proposition and executes relevant solutions.

#MicrosoftAI #MicrosoftAdvertising

Advertising Client Success IC3 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.