Supports Advanced Technology Account Executives through customer relationship management, communications, order entry, quoting, contract pricing, pipeline reporting, deal registrations, delivery coordination, RMA handling, and OEM partner coordination. Maintains product and promotion knowledge, manages SMARTnet contracts and statements of work, supports customer projects, and provides administrative assistance. Requires strong organization, communication, multitasking, customer service, and technology sales operations skills.
Description
The role of the Advanced Technology Sales Representative (ATSR) is to team with and maximize the productivity of specific Advanced Technology Account Executives. ATSRs partner with and provide sales and account management support to assigned Client Executives (CE's).
What You Will Do
* Build customer relationships and learn their business needs.
* Manage daily customer communications.
* Interact directly with customers, supporting them on multiple fronts, including order status updates, quotes or other requests. Be proactive with providing pertinent information to a client that may affect their business.
* Participate in Services Kick-Off Calls, Status Updates, and Project Completion meetings that involve customer and CDW resources.
* Attend weekly branch office huddles in person or via phone if remote to further build relationships with sales team.
* Understand and maintain in depth knowledge of relevant products, promotions and announcements.
* Interface with Key Advanced Technology OEM partners.
* Manage customer-specific contract pricing programs.
* Responsible for customer contract reporting requirements.
* Order entry for complex advanced technology orders - provide accurate and timely ordering of products via SPS and AS400 systems.
* Submit and manage deal registrations for Advanced Technology products.
* Create pipeline reports and attend monthly pipeline meetings with CEs and Sales Leadership.
* Manage customer SMARTnet contracts.
* SoW processing.
* Handle return merchandise authorizations (RMAs).
* Coordinate the scheduling of hardware deliveries.
* Check for all applicable rebates and promotions.
* Utilize internal and external training opportunities to continually develop product knowledge and sales skills.
* Complete Partner Product accreditation when applicable.
* Handle basic administrative support, including expenses, for supported CEs.
* Special projects upon request.
* Develop good working relationships with internal departments.
* Have a high sense of urgency to go above and beyond to provide an extraordinary customer experience.
What We Expect of You
Minimum basic requirements
* 3+ years of experience as a CDW ISR, Account Manager, Account Executive, or Supervisor or Manager in Sales or Sales Operations
* Excellent communication skills, detail oriented, effective interpersonal skills, an energetic and enthusiastic individual
* Working knowledge of Office applications and SPS
* Demonstrated ability to multitask, organize and prioritize
* Confident with customer interactions
* Must be able to remain in a stationary position 50% of the time while constantly operating a computer or other office productivity equipment
* Ability and willingness to travel up to 10% or as needed to other CDW locations, meeting and client sites
* Professional, mature, team-oriented attitude Preferred skills, experience, and qualities needed
* College Degree, is a plus.
* Prior experience in selling computer hardware, software, solutions or services, is a plus.
* Certifications in Advance Technology (e.g., Cisco), is a plus.
* 3 years of work experience within the AT industry, is a plus.
* Proven ability to undertake and successfully complete special projects, is a plus. Pay range: $65,000 - $84,000 depending on experience and skill set Annual bonus target of $12,000 subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
The role of the Advanced Technology Sales Representative (ATSR) is to team with and maximize the productivity of specific Advanced Technology Account Executives. ATSRs partner with and provide sales and account management support to assigned Client Executives (CE's).
What You Will Do
* Build customer relationships and learn their business needs.
* Manage daily customer communications.
* Interact directly with customers, supporting them on multiple fronts, including order status updates, quotes or other requests. Be proactive with providing pertinent information to a client that may affect their business.
* Participate in Services Kick-Off Calls, Status Updates, and Project Completion meetings that involve customer and CDW resources.
* Attend weekly branch office huddles in person or via phone if remote to further build relationships with sales team.
* Understand and maintain in depth knowledge of relevant products, promotions and announcements.
* Interface with Key Advanced Technology OEM partners.
* Manage customer-specific contract pricing programs.
* Responsible for customer contract reporting requirements.
* Order entry for complex advanced technology orders - provide accurate and timely ordering of products via SPS and AS400 systems.
* Submit and manage deal registrations for Advanced Technology products.
* Create pipeline reports and attend monthly pipeline meetings with CEs and Sales Leadership.
* Manage customer SMARTnet contracts.
* SoW processing.
* Handle return merchandise authorizations (RMAs).
* Coordinate the scheduling of hardware deliveries.
* Check for all applicable rebates and promotions.
* Utilize internal and external training opportunities to continually develop product knowledge and sales skills.
* Complete Partner Product accreditation when applicable.
* Handle basic administrative support, including expenses, for supported CEs.
* Special projects upon request.
* Develop good working relationships with internal departments.
* Have a high sense of urgency to go above and beyond to provide an extraordinary customer experience.
What We Expect of You
Minimum basic requirements
* 3+ years of experience as a CDW ISR, Account Manager, Account Executive, or Supervisor or Manager in Sales or Sales Operations
* Excellent communication skills, detail oriented, effective interpersonal skills, an energetic and enthusiastic individual
* Working knowledge of Office applications and SPS
* Demonstrated ability to multitask, organize and prioritize
* Confident with customer interactions
* Must be able to remain in a stationary position 50% of the time while constantly operating a computer or other office productivity equipment
* Ability and willingness to travel up to 10% or as needed to other CDW locations, meeting and client sites
* Professional, mature, team-oriented attitude Preferred skills, experience, and qualities needed
* College Degree, is a plus.
* Prior experience in selling computer hardware, software, solutions or services, is a plus.
* Certifications in Advance Technology (e.g., Cisco), is a plus.
* 3 years of work experience within the AT industry, is a plus.
* Proven ability to undertake and successfully complete special projects, is a plus. Pay range: $65,000 - $84,000 depending on experience and skill set Annual bonus target of $12,000 subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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