Adoption and Outcomes Manager

Adoption and Outcomes Manager (Cambridge, MA)

Lead the design and measurement of clinical adoption strategies that translate hospital patient monitoring technologies into measurable clinical, operational, and financial outcomes.

Your role:

• Design and evolve standardized clinical adoption frameworks that ensure Hospital Patient Monitoring solutions are successfully embedded into real‑world clinical workflows and deliver measurable value.
• Partner closely with cross‑functional teams including Sales, Services, Product Management, Research & Development, Education, Marketing, and Clinical Data Science to align adoption with product strategy and customer outcomes.
• Shape how adoption success is measured globally by advancing scoring models, dashboards, and value narratives used with customers and executive stakeholders.
• This role offers exposure to enterprise healthcare systems, executive governance teams, and global collaboration, with opportunities for professional growth in customer success science, analytics, and strategic influence.
• The position is based in Cambridge, MA and includes travel for customer site visits, workflow research, and pilot development as needed.

You're the right fit if:

• You’ve acquired 2+ years of experience in healthcare consulting, clinical education and training, clinical practice, or a related field; experience as an individual contributor working hands-on in clinical or customer-facing environments is preferred. A Master’s degree may be considered in lieu of experience.
• Your skills include:
  • Clinical workflow analysis and process mapping
  • Ability to translate field insights into scalable adoption standards
  • Experience with hospital patient monitoring technologies and workflows
  • Collaboration with technical and data science teams
  • Bonus: Experience with analytics, dashboards, adoption scoring, or value analysis models
• You have a Bachelor’s degree or higher in Nursing, Clinical Science, or a related field; a Registered Nurse (RN) background is strongly preferred, though equivalent clinical experience (e.g., Respiratory Therapy) is acceptable.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re a self-starter with an entrepreneurial mindset, comfortable building capabilities in new or evolving functions; a strong collaborator across multidisciplinary teams; an effective communicator able to present insights to senior stakeholders; and bring a business-aware mindset with interest in quantifying value and outcomes, with willingness to travel for customer engagement as needed.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Cambridge, MA is $101,000 to $160,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Cambridge, MA.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.