Adobe Creative Cloud Administrator & Collaboration Platform Support Engineer

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Adobe Creative Cloud Administrator & Collaboration Platform Support Engineer

Please note: This role is being hired at either the Senior Consultant I or Senior Consultant II level. The final level and compensation will be determined based on the selected candidate’s skills, experience, qualifications, and overall alignment with role expectations

Key Responsibilities

• Administer Adobe Creative Cloud licensing, product profiles, user provisioning, entitlement management, and Adobe Admin Console configuration.

• Provide day-to-day support for Adobe Creative Cloud applications and services, including installation, sign-in, sync, and application troubleshooting.

• Support Microsoft Copilot and Power Platform administration needs, including access requests, environment support, approved use guidance, and issue triage.

• Partner with security and compliance teams to enforce governance for Creative Cloud, Copilot, Power Platform, generative AI features, and content protection requirements.

• Support application deployment, packaging, updates, and identity integration across managed devices and enterprise platforms.

• Monitor service health, license usage, support trends, and operational issues to improve reliability, cost efficiency, and user experience.

• Develop runbooks, knowledge articles, and support documentation for administration, troubleshooting, and governance processes.

• Enable users through training, office hours, and best-practice guidance across Adobe Creative Cloud, Copilot, and Power Platform solutions.

Required Qualifications

• 3+ years of experience in enterprise application administration, platform operations, or end-user support

• 1- 2 + years of Adobe Creative Cloud administration experience

• Hands-on experience with Adobe Admin Console, license management, user access administration, and Creative Cloud support processes.

• Working knowledge of Microsoft Copilot and Power Platform administration, support models, governance concepts, or user enablement practices.

• Understanding of identity and access management, enterprise software deployment, and troubleshooting across managed endpoints.

• Knowledge of security, compliance, and governance considerations related to cloud content services, generative AI, and collaboration platforms.

• Strong communication skills with the ability to translate technical issues into clear guidance for users, support teams, and leadership stakeholders.

Preferred Qualifications

• Experience with Adobe Creative Cloud enterprise deployment tools, shared device licensing, and large-scale software rollout practices.

• Familiarity with Microsoft 365 administration, Power Platform environments, Copilot enablement, and enterprise support processes.

• Experience developing governance guidance for generative AI, cloud storage, collaboration tools, and approved workflows in regulated environments.

Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.