Administrator Store Services

Category/Area of Expertise: Store Maintenance
Job Requisition: 479534
Address: USA-MA-Quincy-1385 Hancock Street
Store Code: Maintenance Centers (5135115)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
The Admin 1 - Store Services provides essential administrative and clerical support to ensure smooth daily operations of the supermarket. This role supports store leadership in vendor service compliance and documentation , coordination, customer service tracking.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC , Chicago, IL, Quincy, MA, Carlisle, PA, Scarborough, ME, Hyattsville, MD and Mauldin, SC.
Key Responsibilities:

• Maintain and update store service records, including scheduled service schedules, work logs, and compliance documentation.
• Assist with floor care, Ecolab, waste, window cleaning and other scheduled service tracking, and coordinating with vendors.
• Prepare reports on store performance metrics, customer feedback, and compliance checklists.
• Handle internal communications, including memos, announcements to the vendor community
• Respond to customer inquiries and escalate issues to appropriate departments.
• Ensure all administrative tasks comply with company policies and local regulations.
• Hold vendor partners and store leadership accountable according to the contracted scope of work while maintaining a positive relationship with both.
• Understand and accurately reflect the scope of work accordingly in regard to respective contract services.
• Work as a team across departments and partnerships both internally and externally.

Qualifications:

• High school diploma or equivalent.
• 1-2 years of administrative experience, preferably in a retail or service environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Service Channel and basic computer knowledge.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to maintain a positive relationship with both vendor partners and store leadership.

ME/NC/PA/SC Salary Range: $19.00 - $28.50
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
#LI-ES1
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.