Supports a branch office through phone and customer service, service-call entry, field technician dispatch and tracking, shipping and receiving, inventory control, invoicing, collections, inside sales, filing, and general administrative tasks. The role requires Microsoft Office and Microsoft Dynamics proficiency, strong organization and communication, customer-service skills, multitasking, vendor and client relationship management, and the ability to lift up to 50 pounds.
POSITION OVERVIEW
Fulfill an important role in the organization to support the Amano McGann Branch Office with responsibilities including: answering incoming phone calls, discussing service and related items with clients, entering service calls into Microsoft Dynamics (GP), dispatching and tracking of Field Service Technicians, ordering, shipping/receiving, inventory control, invoicing and collections, customer service, inside sales, and other various administrative tasks.
- Maintain our in-house inventory ensuring accurate accounting of inventory items
- Open sort and distribute incoming correspondence and inventory and delivers to appropriate location of staff member
- Performs other duties as assigned
- Answering incoming phone calls with a pleasant demeanor and either directly address the callers need, or forward the call as necessary according to client need/s.
- Pack and process UPS / Fed-Ex shipments and utilize online web portals
- Maintains supplies inventory by checking stock to determine inventory level
- Maintain electronic filing system for all required documents
- Support office personnel and technical staff, when required
- Preparation and shipping of inventory ordered by customers
- Skills and Abilities
- Demonstrate strong oral and written communication skills.
- Skilled at using Microsoft Office
- Proficient knowledge of Microsoft Dynamics
- Excellent organizational/administrative skills
- Ability to multi-task in a fast paced environment
- Have a Customer service orientation, with strong problem solving skills
- Ability to learn new software and product lines quickly.
- Proficient with inventory control and procedures
- Ability to establish solid relationships with clients and vendors
- Create a positive work environment for all parties
- Must be a team player and willing to take on new challenges
- Familiarity with Field Service Technician dispatch and tracking
- May lift up to 50 lbs daily
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