Administrative Assistant- Cambridge, MA

Administrative Assistant (Cambridge, MA)

Keep the engine of service operations running seamlessly by driving accurate processing, billing, and reporting while partnering cross-functionally to resolve issues, improve systems, and ensure a high-quality customer experience.

Your role:

• Leads the coordination and execution of complex service administration tasks, supporting high-value service contracts, ensuring all terms are meticulously documented, and that service delivery aligns with customer expectations.
• Acts as the central liaison between service teams and customers, handling escalated issues with a focus on delivering swift, accurate resolutions and maintaining high levels of customer satisfaction.
• Understands implications of work, makes recommendations for solutions, and utilizes experience and in-depth knowledge to complete a wide range of tasks in resourceful and effective ways.

You're the right fit if:

• High School Diploma, Vocational Education.
• Minimum 2 years of experience in Administrative Support, Service Operations or equivalent.
• Salesforce Experience – nice to have
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an onsite role

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

(List abbreviated state or city name and range. Group states by GEO when applicable.)

The pay range for this position in MA is $27-42/hr

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Cambridge, MA

#LI-OFFICE

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.