Accounts Receivable Specialist

Tucows (NASDAQ:TCX, TSX:TC) is possibly the biggest Internet company you’ve never heard of. We started as a simple shareware site in 1993 and have since grown into a stable of businesses: Tucows Domains, Ting Internet and Wavelo.

We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!

Today, over one thousand people work in over 20 countries to help us make the Internet better. If this sounds exciting to you, join the herd!

Tucows is seeking an Accounting Specialist - A/R to join our Finance Shared Services team during an exciting period of growth. This role offers broad exposure across the Finance group, covering full-cycle Accounts Receivable, system support, internal documentation and compliance, treasury functions, and reconciliations. You’ll gain experience working in a fast-paced, multi-company, multi-currency environment.

Accounts Receivable (75%)

• Perform daily collections through emails and calls for past-due invoices for our various entities.

• Communicate effectively with internal and external customers regarding billing, collections, and A/R matters.

• Ensure all payment applications are performed with a high level of accuracy on a timely basis.

• Ensure timely distribution of account statements and invoices to facilitate payments.

• Set up and maintain customer billing and accounts.

• Follow up on failed payments and manage charge-back documentation.

• Assist customers with accessing and updating their account information in various systems.

• Prepare journal entries and month-end account reconciliations.

• Handle all customer inquiries in a courteous and professional manner.

System Automation, Migration & Troubleshooting (10%)

• Assist with the automation of various tasks including migrations to increase work efficiencies.

• Support the product team in an agile environment for system transitions.

• Collaborate with multiple teams to streamline the migration process.

• Identify and troubleshoot issues, offering solutions as needed.

Treasury Support (10%)

• Provide necessary reporting to the Treasury department regarding customer balances and cash allocations.

• Generate statistical reports related to payment processing.

Documentation & Compliance (5%)

• Contribute to the creation of Finance Shared Services policies and procedures.

• Support external audit activities and internal controls review/testing.

• Proven experience managing full-cycle Accounts Receivable and customer billing functions.

• Strong understanding of debits and credits as they relate to Accounts Receivable.

• Comfortable working with ERP and business intelligence systems.

• Ability to multitask in a multi-entity, multi-system environment.

• Capable of working independently with minimal supervision.

• Strong oral and written communication skills.

• Excellent interpersonal and organizational skills.

• Collaborative team player with a proactive approach.

The base salary range for this position is $58,500 - $68,800 USD for US residents OR $58,100 - $68,300 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.