Accountant – Support Consultant (F/M) | Fully Remote (London based)

At Yooz, we are reinventing document management with AI and automation. Join the adventure!

With 600,000 users in over 50 countries, Yooz is an innovative leader that places customer satisfaction and technical excellence at the heart of its mission.

Certified as a Great Place To Work, Yooz offers:

✅ A pleasant working environment : Modern offices in Aimargues or Montpellier, hybrid remote working.

✅ A dynamic atmosphere : Sports activities (soccer, CrossFit, boxing, swimming) to strengthen team cohesion.

✅ A stimulating environment : A culture of innovation and exciting technical challenges.

You will play a key part in the customer experience and in the daily success of our solution:

• Provide high-quality functional support to Yooz customers.

• Analyse, qualify and document customer requests.

• Deliver fast, relevant and effective solutions, and follow issues through to full resolution.

• Work closely with internal teams (Sales, Projects, R&D, IT) to ensure swift and efficient problem-solving.

• Support customers in using and configuring the Yooz solution.

• Support customers in adapting their accounting processes to the Yooz solution, 

• Ensure correct configuration, smooth adoption, and operational efficiency.

• Contribute to the continuous improvement of our product by sharing customer feedback and suggestions.

• Actively contribute to customer satisfaction and long-term loyalty.

• A degree in Accounting (Bachelor’s or Master’s level) or proven professional experience as an accountant.

• Strong knowledge of the accounting ecosystem, including invoice digitisation tools and ERP systems such as Cegid, Sage, Isagri, Fulll, NetSuite, ACD, M3, EBP, etc.

• Excellent communication skills, with the ability to engage with customers in a clear, professional and courteous manner.

• Strong analytical and problem-solving abilities.

• A customer-centric mindset and a genuine desire to help.

• The ability to work collaboratively within a team.

• Adaptability and a strong capacity to learn new technologies quickly.

Yooz is a company where more than 95% of employees say it's a great place to work.

Fairness, respect, friendliness, credibility, and pride are all values promoted by the group's 550 employees through our Great Place to Work certification.

Every day, we strive to create a positive and fulfilling work environment so that everyone can thrive in the best possible conditions.

📩 Want to take on the challenge? Apply now!

Yooz is a multicultural company committed to professional equality. We believe that our strength lies in the diversity of our talents, and we are proud to guarantee equal access to employment and promotion to all our candidates and employees, regardless of gender, origin, sexual orientation, religion, disability, age, or any other status protected by law. Yooz will always fight against all forms of discrimination and harassment.