Account Supervisor

ACCOUNT SUPERVISOR 

AMP Agency is searching for a full-time Account Supervisor who thrives in a high-energy environment, can deliver the work, and is able to effectively manage and execute cross-channel marketing programs. 

This position requires that the candidate be extremely organized, detail-oriented and highly motivated. The successful candidate will also possess the ability to effectively juggle multiple priorities while managing client expectations, timelines and coordination between various resources. 

The Account Supervisor will act as the primary point of contact for clients, building strong, long-term relationships and proactively identifying opportunities for growth and improvement. This role will also work in close partnership with Strategy, Creative & Production teams to ensure on brief, on budget and on time execution of award-worthy marketing campaigns.

The role will be remote, with light travel throughout the year. A good portion of client contacts work on East Coast time, so flexibility in working across time zones is required.

What we offer:

• Full-time benefits (medical, dental, vision, life)
• 401(k) with company match
• Training and career development
• Generous paid time-off

Requirements/Skills:

• 5-7 years of experience (agency experience preferred)
• Proven track record of delivering top-notch multi-channel work
• Has executed cross-channel marketing campaigns (digital, social, mobile, print, email, etc.) 
• Experience with still and video production
• Ability to consistently produce results while meeting deadlines and juggling multiple projects in a fast-paced environment, both as an individual contributor and as an individual in a team environment
• Demonstrated ability to coach, initiate change, and collaborate across groups
• Exceptional time management and organizational skills
• Excellent written and verbal communication skills, ability to make oral presentations
• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Asana, and Google Drive
• Creative self-starter with strong relationship and problem-solving skills
• Understanding of analytics, tracking and KPIs for client business
• Able to work with third-party properties, agencies, suppliers and media organizations

Responsibilities:

• Guide the day-to-day management of assigned accounts by working effectively with a cross-departmental team to deliver top-notch work, while managing internal and client expectations
• Direct all aspects of client business from strategy through execution with attention to quality and detail and the foresight to identify (and circumvent) potential red flags
• Directly manage program execution, timeline & budget management and post promotional reporting in accordance with company systems and processes.
• Demonstrate thought leadership, channel expertise and strategic integration with client agency partners.
• Communicate and interact effectively with cross-departmental internal teams, clients and/or external agency partners to deliver timely client decisions and approvals.
• Deeply understand, appreciate and influence brand insights, customer segmentation, and target needs to assist in the development of thoughtful and strategic marketing plans and executions
• Professionally manage client feedback, direction and expectations that result in trust-based client relationships and YOY revenue growth
• Provide accurate financial management of client business from scoping to forecasting and budget reconciliation
• Deliver effective oral presentations (over the phone and in person) with poise and confidence

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Account Supervisor functions as a leader of Agency shopper marketing program deliverables within multiple categories or retail channels.  Primary role is to provide leadership as the face of the Agency to client contact(s) during the conception, creative communications design development, retail sell-in, execution and analysis of account/brand-specific programs. Responsible for spearheading and synchronizing a cross-functional team to deliver strategic business planning frameworks, communication platforms, program concept development, effective sales presentations, retail sell-in support, and analysis of results. 

Essential Job Duties and Responsibilities

Personal Accountability

• When brand facing, sit on-site with clients, fully representing the agency in-front of the client and representing the brand back to the agency.
• Develop and own key influencer relationships that build a trust-based partnership with client teams, agency partners, and third party vendors
• Demonstrate working knowledge of consumer/shopper marketing landscapes and the client’s own industry to develop new business opportunities and potential revenue streams within existing client
• Design and lead proposal and program development presentations with limited guidance from a Director
• Establish agency thought leadership for defined area of responsibility
• Supervise and/or directly manage program execution, budgets, tracking, and post-promotional reporting in accordance with company systems and processes
• When field facing, responsible for key channel or customer comprising 10%+ of the client’s business
• Responsible for recruiting, hiring, training, and development of direct reports with support of a Director
• Other related duties as assigned

Cross-Functional Accountability

• Partner with Planning team members to develop category, channel, customer and competitive brand marketplace insights, identify most value consumer targets, communication strategy, innovation opportunities, promotion program objectives, strategies and tactical recommendations for programs, leveraging key consumer/shopper insights that drive purchase behavior change
• Demonstrate leadership to internal Agency concept, creative design, and production team members in order to ensure all deliverables are on strategy and meet client expectations
• Engage, mentor, and inspire Agency cross-functional team by teaching the fundamentals, demonstrate, and empower proactive thinking, prioritize goals, and facilitate conflict resolution as needed
• Communicate and interact effectively with cross-agency teams for all departments and/or clients to deliver timely client decisions and approvals
• Other related duties as assigned

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel and Driving are essential duties and function of this job 

Travel up to   as needed 

Minimum QualificationsThe following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required): Bachelor's Degree or equivalent experience

                         (Preferred): MBA Degree or equivalent experience                         

Field of Study/Area of Experience:  Marketing/Brand Management

-3-5 years of experience in the role of leader/manager in agency, brand management, and/or media production

-6+ years of experience in consumer product, brand manage, media, or agency experience preferred

Skills, Knowledge and Abilities

• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
• Excellent written communication and verbal communication skills
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
• Creative self-start with strong relationship, organization, negotiation, and problem solving skills
• Able to work with third party properties, agencies, suppliers and media organizations

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.  

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes.  Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.