As an Account Specialist, you will reactivate and nurture relationships with clients to renew accounts, drive growth, and strengthen client base through effective communication and tailored solutions.
Account Manager - Renewals (Revenue Team)
At IntelyCare, purpose matters! We are changing the future of healthcare by changing the future of work for nurses. We’ve built our mission-driven company on the idea that nursing professionals deserve better and when they are happy, patient care is elevated, and our healthcare systems thrive. Through our easy-to-use app and platform and new job board, nursing professionals get the pay, freedom, and flexibility they deserve while our partnered facilities get access to nursing resources when and where they need them.
As IntelyCare’s Account Manager - Renewals, you will be responsible for reactivating and nurturing relationships with lapsed clients (facilities), clients contracted – never onboarded and clients onboarded – never requested. Your primary goal will be to renew accounts by identifying client needs, communicating value, and re-establishing trust and business with organizations that previously partnered with us. You will play a key role in driving growth, increasing revenue and strengthening IntelyCare’s client base.
*This is a hybrid position working out of our HQ in Quincy, MA. 3 days on-site/2 days remote*
Essential Duties & Responsibilities
- Identify and engageprevious clients using CRM data, sales records, and referrals
- Conduct outbound prospecting via email, phone, LinkedIn, and other channels/sales enablement tools to generate qualified leads.
- Rebuild relationships with dormant accounts to understand current staffing needs
- Present tailored staffing solutions (total talent platform) based on each client’s needs, goals, and past engagement
- Collaborate with nurse recruiting, sales, and account management teams to ensure smooth onboarding of reactivated clients
- Maintain detailed records of outreach, communications, and results via Salesforce
- Achieve monthly and quarterly reengagements and revenue targets
- Gather feedback from former clients to identify service improvements or address concerns
- Participate in ongoing training to stay current with staffing trends and service updates
Qualifications
- Bachelor’s degree preferred or equivalent professional experience
- 3+ years in Sales Management, Account Management or Business Development
- Proven track record of client renewal, retention, or reactivation success
- Strong communication, negotiation, and interpersonal skills
- Results-driven with a proactive, solutions-oriented mindset
- Familiarity with CRM platforms (e.g., Salesforce)
- Excellent organizational and time management abilities
- Self-motivated with a positive attitude and desire to grow professionally
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be aware, qualified candidates will be contacted directly via email by an IntelyCare Talent Acquisition Partner, from an IntelyCare email address.
Top Skills
Salesforce
IntelyCare Quincy, Massachusetts, USA Office
1250 Hancock St #501N, Quincy, MA, United States, 02169
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