The Account Manager drives pipeline generation and customer retention in mid-market accounts, focusing on revenue growth, relationship management, and strategic account planning.
Axonify is the frontline operations platform for customer-facing businesses. We began by reinventing frontline learning and earned unmatched engagement with global brands. Now, we’re evolving into an automated frontline ops excellence solution that connects people, tasks, communication, and outcomes to deliver consistent, brand-building experiences.
More than 4 million employees across 160+ countries rely on Axonify today. It’s an exciting time to join as we transform the company and build what’s next.
We’re a team that thinks deeply, moves with intention, and embraces new ideas. We learn quickly, keep a sharp focus on real-world impact, and take meaningful action to drive progress. And we do it as one team, with openness, creativity, and a shared drive to keep pushing what’s possible.
The Role
The Account Manager is responsible for driving expansion and pipeline generation within a primarily mid-market customer base, with a blended portfolio that includes select SMB and developing enterprise accounts. This role manages a moderately sized portfolio of mid-market accounts, balancing expansion strategy, customer retention in partnership with Customer Success, and disciplined commercial execution. Success depends on disciplined pipeline management, expansion opportunity identification, and close coordination with Customer Success to ensure seamless renewals and unlock growth opportunities.
What You’ll Build
- Drive Revenue Growth:
- Achieve assigned targets for incremental expansion and pipeline generation across a high-volume book of business.
- Manage moderate-complexity expansion opportunities involving multiple stakeholders, requiring strong organization, commercial judgment, and forecasting precision.
- Develop and execute strategic account plans to maximize revenue generation within your assigned accounts.
- Identify and pursue new business opportunities within existing accounts, expanding our footprint and deepening customer relationships.
- Collaborate with Customer Success and Operations to support scalable account motions and reduce manual administrative work across the customer lifecycle.
- Relationship Management:
- Build and maintain productive relationships with operational, director-level, and budget-holding stakeholders across assigned accounts.
- Act as a trusted advisor, providing consultative support and guidance to your clients.
- Ensure timely communication around account priorities, expansion initiatives, and partner closely with Customer Success to support renewal conversations when needed.
- Partner closely with Customer Success Managers to escalate at-risk accounts and prioritize intervention.
- Renewal Partnership and Process Support
- Partner with Customer Success Managers on renewals, providing account context, relationship continuity, and expansion insight when applicable.
- Own accurate forecasting and documentation for expansion opportunities in Salesforce, partnering with Customer Success to align on renewal strategy when expansion is present.
- Identify process improvements and collaborate with Operations and Customer Success to streamline workflows.
- Ensure renewal and expansion data accuracy across internal systems.
- Strategic Account Planning and Sales Execution:
- Partner with Customer Success Manager to conduct thorough needs analysis and business reviews to understand customer challenges and identify opportunities for growth.
- Maintain a quarterly territory plan that prioritizes expansion timing, white space identification, and quick-win growth opportunities.
- Manage moderate-complexity sales cycles, typically ranging from 45–120 days, involving multi-stakeholder alignment and commercial strategy.
- Prepare expansion quotes and commercial proposals, partnering with Customer Success and Operations when renewal alignment is required.
- Customer Advocacy:
- Act as a voice of the customer to identify patterns and friction points impacting expansion, adoption and long-term growth. Work with internal teams to remove operational blockers and improve customer experience.
- Proactively identify and mitigate potential churn risks, ensuring high levels of customer retention and satisfaction.
- Efficiency and Automation
- Partner with Operations and Customer Success to identify automation or tooling opportunities that reduce manual effort and enable scalable growth motions.
- Participate in pilots or workflow improvements (e.g., renewal automation, low-touch engagement campaigns).
What You’ll Bring
- 3–5 years of experience in B2B SaaS account management, sales, or customer-facing commercial roles, with demonstrated success driving expansion within existing accounts (e.g., SDR, Customer Success Associate, Inside Sales).
- Demonstrated customer-centric approach and strong ability to build initial rapport and relationships.
- Exceptional written and verbal communication and listening skills.
- Highly motivated, results-oriented, and coachable, with a genuine desire to learn sales and account management fundamentals.
- Hands-on experience with CRM software (like Salesforce) for logging activities and managing basic account data.
- Ability to handle and prioritize multiple tasks and adapt quickly in a dynamic environment.
It's ok if your experience doesn't check every box! If you check off more than a few - great! We’d welcome a chance to get to know what you can bring, how you can add to our culture, and hear your unique story.
This role is open to candidates who are located in, and authorized to work in, Canada or the United States.
For our hybrid employees, we embrace a hybrid-flexible work environment. Most days, you choose the location that best supports your work—your home office or our Waterloo or Toronto offices. On Wednesdays, Axonifers within commuting distance come together for Work from Work Wednesdays—a day designed for collaboration, connection, and meaningful in-person moments.
Whether you are working remotely or in a hybrid environment at Axonify, you will have the tools, resources, and support you need to succeed.
We offer a comprehensive total rewards package designed to support your wellbeing, growth, and overall success. Here’s what you can expect:
Competitive Compensation: Competitive salary and an incentive plan aligned to your role, which may include annual or variable incentives. We take a thoughtful, market-based approach to compensation.
The estimated base salary range for this role in either Canada or the United States is $94,400 CAD/USD - $118,000 CAD/USD - $141,600 CAD/USD and reflects growth from building capability in the role to fully excelling over time, with most new hires joining near the midpoint. Actual salaries may vary within the range, or above or below it, based on factors such as experience, skills, location, and business needs.
Comprehensive Health Benefits: Health benefits from day one to support your overall wellbeing.
Time Off: 4 weeks of vacation, 7 Life Care Days, and a flexible holiday program to choose the religious, spiritual, and cultural holidays that matter most to you.
Wellbeing Support: Wellness Spending Account to support whatever wellbeing looks like for you.
Home Workspace Set-Up: Home Office Spending Account so your workspace works for you.
Family & Future Support: Parental top-up, New Parent Days, and matched retirement savings for a secure future.
Growth & Learning: Professional Development Budget to learn new skills and grow your craft.
Community Impact: Paid Volunteer Time to give back to the causes that matter to you.
In-Office Connection: Tasty Tuesdays in the office every other week because good food brings people together.
We believe AI should help people do their best work, not replace the human judgment, creativity, and connection that make us who we are. AI is a tool we use to learn fast, elevate our craft, and focus on the work that truly creates impact. That shows up in our hiring process too.
We use AI-assisted tools to create a smoother, more organized, and ultimately more human candidate experience. These tools allow our team to spend more time on real conversations and thoughtful decision-making, the things that matter.
What AI doesn’t do at Axonify is make hiring decisions. Every decision is made by real people, using real judgment and grounded in our values.
Here’s what that means for you as a candidate:
- Feel free to use AI to support your thinking - not replace it. We use AI to learn and level up, and you can too.
- Be open about how you use AI if asked. Transparency helps us understand your process and how you approach problem-solving.
- Stay authentic. We’re hiring people, not prompts, your ideas, your experiences, and your voice are what matter.
We believe our team’s unique experiences, backgrounds, cultures, beliefs, and abilities add richness to our culture and depth to our ideas. Our commitment to diversity and inclusion creates an environment that supports, empowers, and delivers a sense of belonging for all team members.
We want to remove any barriers that may limit you from joining Axonify. Email [email protected] to let us know how we can support you with reasonable accommodations throughout the candidate journey.
Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us.
Learn more about Axonify at www.axonify.com/careers
Top Skills
Crm Software
Salesforce
Similar Jobs
Productivity • Software • App development • Automation
The Enterprise Account Manager is responsible for managing high-value software licenses, driving business growth, and nurturing client relationships to identify new opportunities within enterprise accounts.
Top Skills:
DoolyOutreachSales NavigatorSalesforceZoominfo
.png)
Cloud • Information Technology
The Channel Account Manager will recruit and onboard partners, drive adoption of Wasabi's storage solutions, maintain relationships, and meet sales targets while leveraging CRM tools.
Top Skills:
Salesforce CRM
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Technical Account Manager serves as a trusted technical advisor, ensuring customers successfully adopt the Samsara platform and achieve their business goals while optimizing their technical health.
Top Skills:
APIsGainsightGongHardwareJIRAPythonSalesforceSoftwareTableauZendesk
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
