Account Manager

The Account Manager at Trax owns and grows customer relationships, ensuring successful delivery of Trax solutions while driving expansion through demonstrated business value. This role acts as the primary customer owner and trusted advisor, working cross-functionally to deliver outcomes.

Responsibilities

·      Own day-to-day relationships with assigned accounts and key stakeholders

·      Ensure successful onboarding, delivery, and ongoing execution of Trax solutions

·      Lead business reviews focused on KPIs, insights, and ROI

·      Identify and drive upsell, cross-sell, and renewal opportunities

·      Act as the voice of the customer internally, managing risks and escalations

·      Drive adoption and value realization across Trax platforms and analytics

·      5+ years in Account Management, Customer Success, or related roles

·      Experience with enterprise or mid-market CPG, retail, or SaaS customers

·      Strong communication, commercial, and stakeholder management skills

Success Looks Like

·      High customer satisfaction and renewals

·      Consistent account expansion

·      Strong cross-functional execution and delivery