The Account Manager will manage and scale accounts, drive revenue growth, ensure timely project delivery, and foster long-term client relationships in the healthcare industry.
Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.
Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2024 alone, an estimated 1 in 86 U.S. households received an Everlywell test, solidifying our spot as the #1 at-home testing brand in the country. And we’re just getting started. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.
We are hiring an Account Manager to manage & scale accounts by fully overseeing these relationships and their performance. In this exciting client-facing role, you’ll wear multiple hats to drive revenue growth, operational excellence and provide stellar customer service. The Account Manager should be able to juggle multiple responsibilities amongst your clients, many of those roles defined below.
Responsibilities:
- Serve as main client-facing representative for enterprise accounts.
- Build trust and long-term relationships with clients with a focus on nurturing and expanding strategic relationships with clients.
- Work alongside project management to ensure projects are delivered on time on scope and on budget with a superior customer experience.
- Act as key liaison with internal stakeholders for issue escalation and development of mitigation plans.
- Collaborate with cross-functional teams to optimize all programs deployed for accounts.
- Engage clients in identifying key metrics and deliver performance reports within SLAs.
- Proactively drive business reviews with key partners to discuss performance and align on upcoming initiatives, including forecasting a monthly client pipeline.
- Prepare long-term and short-term account and plans that map client priorities to the company’s unique value proposition.
- Present account updates to Everly Health Solutions leadership team as needed
Who You Are:
- 3-5 years of account management experience in the healthcare industry required.
- Bachelor’s Degree required - business or science related field preferred.
- Track record of successfully owning growing a book of business across multiple accounts.
- Highly analytical, strategic thinker and data driven, but also a creative problem solver for complex solutions.
Skills & Abilities Required:
- Proven ability to work with cross functional teams both internally and externally to maximize performance without compromising quality, budget, or timelines.
- Results-focused and self-motivated, with a flexible and entrepreneurial mind-set.
- Innovative thinker with a deep understanding of the healthcare environment and demonstrated ability to identify, evaluate and exploit new business opportunities.
- Ability to leverage and use AI with fluency and understanding
- Excellent interpersonal and communication skills are essential (written and verbal).
- Strong executive presence, communication (verbal and written) and presentation development skills/
- Ability to thrive under pressure and manage multiple priorities simultaneously.
- Potential to work both independently and as part of a team.
- Proven ability to develop and sustain strong relationships both inside and outside the organization.
- Exercises good judgment and diplomacy with both clients and internal teams.
- Prior experience in a fast-paced and evolving atmosphere a plus.
- Familiar with Salesforce and Tableau a plus.
Similar Jobs
.png)
Greentech • Hardware • Internet of Things • Machine Learning • Software • Business Intelligence • Agriculture
The Key Account Manager will manage enterprise accounts, drive growth, and ensure customer success by building relationships, understanding customer goals, and delivering value with Halter's technology. Responsibilities include strategic account management, executive engagement, cross-functional leadership, and contributing to growth strategies.
Computer Vision • Healthtech • Information Technology • Logistics • Machine Learning • Software • Manufacturing
The Account Manager will manage a portfolio of multi-location dental accounts, focusing on revenue growth through relationship management, upselling, and strategic planning. They will collaborate with cross-functional teams to ensure customer satisfaction and effective onboarding.
Top Skills:
Data DashboardsSaaS
Fitness • Music • Software
As a Customer Success Account Manager, you'll manage high-volume accounts focusing on renewals and expansions, develop automated outreach, and collaborate with cross-functional teams to enhance customer experience and satisfaction.
Top Skills:
Hubspot
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
