Account Manager

Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. The company has been recognized for its achievements, including being named to Inc. magazine’s Power Partner Awards and as AT&T Cybersecurity North American Partner of the Year for 2023. Coretelligent focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well.

Job Overview

We are in search of a dynamic and growth-oriented Account Manager to support and expand Coretelligent’s Marquee client segment ($75K–$250K annually). These accounts are critical to our long-term growth strategy and require a balance of relationship stewardship and commercial execution. In this role, you will act as the primary point of contact for your assigned accounts, responsible for driving upsell and cross-sell opportunities, managing renewals, and ensuring consistent value delivery through collaboration with our technical teams. The ideal candidate thrives in a fast-paced, client-facing environment and brings strong communication skills, a proactive sales mindset, and the ability to connect IT solutions to real business needs.

Key Responsibilities:

• Manage a portfolio of Marquee clients, serving as the primary relationship lead and trusted advisor.
• Identify and pursue upsell and cross-sell opportunities to expand service utilization and deepen account value.
• Lead client renewal cycles and contract updates, ensuring commercial terms align with client growth.
• Collaborate with internal teams to ensure seamless service delivery and execution against SLAs.
• Conduct regular account reviews to understand evolving needs, present new solutions, and maintain client satisfaction.
• Proactively monitor account health, usage trends, and renewal timing to mitigate churn risk.
• Maintain accurate records of account activity, pipeline, and communication within CRM systems.
• Act as an advocate for the client internally, ensuring their needs are prioritized across service, support, and delivery functions.
• Help transition Key Accounts into the Marquee segment by demonstrating value and supporting scalable growth.

Required Skills and Qualifications:

• 5-7 years of experience in account management, client success, or inside sales — preferably in IT, SaaS, or managed services.
• Strong commercial instincts with a proven track record of meeting or exceeding revenue targets through upsell and cross-sell.
• Ability to build consultative relationships with clients and align services with their evolving business needs.
• Proactive, self-motivated, and highly organized with strong communication skills
• Experience managing multiple accounts and projects simultaneously in a fast-paced environment.
• Familiarity with IT services such as cloud, cybersecurity, infrastructure, and service desk is preferred, but not required.
• Experience with CRM tools (e.g., Salesforce, HubSpot) and renewal tracking systems.

Preferred Skills:

• Strong understanding of software licensing frameworks is a plus.
• Familiarity with IT services such as cloud, cybersecurity, infrastructure, and service desk is preferred, but not required.
• Passion for technology and helping businesses achieve success through better IT solutions

Salary Range for this position (depending upon experience): 

$90,000 - $110,000

This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.

What you’ll love about Coretelligent:

We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within!  

Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.

Perks: Fourteen holidays, including a day off on your birthday, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 standup desk allowance, and other health & wellness perks.

Equal Opportunity and Accessibility Commitment.

• Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more, focusing on creating an inclusive workplace. At Coretelligent, diversity is valued beyond compliance, ensuring that every team member feels valued, respected, and supported. We strive to create a work environment where everyone can thrive and be their authentic selves.

• We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to [insert appropriate contact] for necessary arrangements.

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E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. 

As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.

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