Account Manager

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious ­­­­­Premier Account Manager to join our team. This position will report to our agency located in Cranston, RI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.
Responsibilities:

• Create and update renewal activity in company database

• Check the prepared proposal thoroughly, and ensure updates are made, as needed

• Print necessary materials for the Account Executive for the renewal meeting

• Work with the Account Executive to answer client questions about the renewal and provide updated exhibits, as needed

• Confirm the client’s renewal decision

• Order supplies, if necessary, to assemble OE folders for the broker

• Assist the client to complete Recertification paperwork when necessary

  Submit renewal paperwork to carriers

• Prepare and submit new carrier paperwork

• Support clients with compliance questions related to MA HIRD, MA PFML exemptions, MLR rebates and other compliance as needed

• Prepare Bene Calcs and Benefit Guides

• Prepare draft of Open enrollment PPT

• Process all adds/terms/changes for open enrollment

• Submit carrier terminations as needed

• Close out Client Renewal no later than 15th of the month prior to the renewal dates to ensure CAA compliance

• Maintain agency data base

• Maintain and update Benefit Point and Image Right

• Maintain and navigate Employee Navigator portal with assistance from the National Practice Technology team

• Maintain and navigate the Cobra Point portal with assistance from the National Practice Administration team

Qualifications:

• Formal education in the form of an associate’s or bachelor’s degree is preferred, but not required.

• A minimum of 2-4 years working in an office setting is required.

• Candidates must be proficient users of the Microsoft Office suite, specifically Outlook, Word, and Excel, and must be comfortable and able to take incoming and make outgoing phone calls to clients and vendors.

• Applicants must be organized, efficient, and complete their work independently most of the time, but work collaboratively as part of a team, when needed.

• Applicant will be required to obtain an Accident, Health & Life

• Producer’s License within 1-2 years of hire date and maintain good standing through completion of continuing education credits every 2 years.

• A background in group benefits, human resources or customer service are a plus!

Benefits: 

• Company Paid Life Insurance, Long-Term and Short-Term Disability.

• Medical, Dental, Vision and FSA/HSA plans.

• 401(k) with company match.

• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.

• Generous PTO.

• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.