Account Manager

Great Question is the all-in-one customer research platform for understanding your customers. Our platform enables teams to recruit participants, run research, and share insights – all in one place. Backed by world-class investors and trusted by industry-leading teams like Gusto, Experian, Canva, and Brex, we’re building the future of customer research.

We believe AI is a multiplier for creativity, speed, and scale. Everyone on the team is encouraged to lean into AI, not just to be more efficient, but to push boundaries and unlock new possibilities. Whether you’re writing, designing, coding, or analyzing, we expect you to explore how AI can elevate your craft.

Our culture is built on high trust, high agency, and high emotional intelligence. If you’re looking for a place where your voice matters, where work is fun, and where you're empowered to do your best - join us in redefining user research 🚀

At Great Question, we’re building more than just a product, we're building a culture grounded in values that drive how we work:

• Solve for the customer: Everything we do, from product decisions to marketing strategies, starts with a simple question: does this serve our customers’ needs?

• Quality matters: We balance speed with intention, aiming to build a product that people trust and love.

• We ship: Speed is part of our DNA. We prioritize getting valuable work into the hands of customers early and often.

• Continuous improvement: Feedback is fuel. We thrive on learning from peers, customers, and each other.

And we believe the best work happens in an environment that supports trust, creativity, and ownership:

• Froth: We leave room for fun. Work should be energizing, not draining.

• Disagree and commit: Healthy debate is welcomed. Once a path is chosen, we unite and move forward together.

• Sign your name: We take pride in our work and follow through on our commitments with excellence and accountability.

This is a founding Account Manager position. As our very first AM, you’ll partner closely with leadership to shape and refine our expansion playbooks. You’ll lead efforts to:

• Inspire current customers to adopt features they’re not yet using.

• Collaborate with Customer Success Managers (CSMs) to drive deeper usage within your accounts.

• Identify additional teams within the same organizations and win them over to Great Question.

You’ll also own renewals for your accounts — safeguarding against contraction, working with Customer Success to de-risk tricky renewals, and turning each renewal into an opportunity to extend contract terms and uncover new revenue streams.

Because we’re a young, highly collaborative company, you’ll work cross-functionally with:

• Customer Success — as mentioned above.

• Sales — on outbound strategies, pricing, and process.

• Marketing — on messaging and sales collateral.

• Leadership — on strategic (including Fortune 100) expansion initiatives.

• Product & Engineering — to influence roadmap priorities based on customer needs.

• Exceeding your quarterly NDR number (expansion + renewal contraction)

• Proactively managing your expansion pipeline: driving urgency, getting buy-in from client leadership, running a best-in-class sales process, etc

• Proactively managing your renewal pipeline: navigating procurement, securing longer-term contracts, defaulting to expansionary renewals

• Generating new expansion opportunities (both new products and new teams) by outbounding to strategic accounts as efficiently as possible

• Become on expert on tooling in our space so you can provide insights and advice that clients can’t get anywhere else

• Act as a customer advocate, communicating key insights internally

• Become a product expert, able to confidently demo all of Great Question

• Take ownership of your metrics, leveraging HubsSpot and internal reporting to highlight achievements and pinpoint areas for growth

• Excited to be our first-ever Account Manager, ideally with prior experience in the role.

• You’re a world-class communicator, equally confident leading live conversations and crafting sharp, thoughtful written messages.

• You consistently hit (and exceed) your targets — and you’ve got the results to prove it.

• You thrive in fast-moving, Series A environments where there’s both ambiguity and opportunity in equal measure.

• You’re organized, motivated, and bring genuine empathy to every interaction.

• You don’t just solve problems — you anticipate them and head them off before they grow.

• You stay composed and professional under pressure, no matter what’s thrown your way.

• You’re endlessly curious — about our clients, their businesses, and the tools and industries that help them succeed.

• A culture of customer obsession and curiosity

• Opportunity to shape and scale a critical business function

• Competitive compensation & equity

• Fully remote team with flexible work hours

• Annual team retreats and virtual events

• Generous PTO, health benefits, and learning stipend

Great Question is committed to providing a workplace free from discrimination or harassment. We expect every member of the Great Question community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.