The Account Manager is responsible for client relationships, ensuring satisfaction, onboarding clients, conducting reviews, and driving revenue growth.
Account Manager (MA & RI)
At IntelyCare, purpose matters! We are changing the future of healthcare by changing the future of work for nurses. We’ve built our mission-driven company on the idea that nursing professionals deserve better and when they are happy, patient care is elevated, and our healthcare systems thrive. Through our easy-to-use app and platform, nursing professionals get the pay, freedom, and flexibility they deserve while our partnered facilities get access to nursing resources when and where they need them.
The Account Manager is responsible for building and maintaining relationships with clients (healthcare facilities) to ensure satisfaction and understanding of product/service to maximize impact. Overall, Account Managers plays a crucial role in ensuring client satisfaction, driving revenue growth, and maintaining a positive working environment for their team.
Essential Duties & Responsibilities
- Ability to build confidence and trust with clients and team members at all levels.
- Connect with clients via phone, email, and in-person.
- Onboard & educate clients on new product offerings & updates.
- Conduct business reviews to ensure clients high satisfaction.
- Achieve company targets/objectives.
- Monitor client performance and flag potential issues.
- Update CRM to notify Company of client changes.
- Work closely with Account Executive(s) & Regional Vice President.
- Alert the sales team to potential sales opportunities, leverage relationships.
- Internal liaison between departments to drive change/innovation for client.
- Lead hiring and onboarding initiatives for new team members.
Qualifications
- Bachelor’s degree preferred or equivalent professional experience
- 3+ years in Sales Management, Account Management or Business Development
- Proven track record of client renewal, retention, or reactivation success
- Strong communication, negotiation, and interpersonal skills
- Results-driven with a proactive, solutions-oriented mindset
- Familiarity with CRM platforms (e.g., Salesforce)
- Excellent organizational and time management abilities
- Self-motivated with a positive attitude and desire to grow professionally
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be aware, qualified candidates will be contacted directly via email by an IntelyCare Talent Acquisition Partner, from an IntelyCare email address.
Top Skills
CRM
Salesforce
IntelyCare Quincy, Massachusetts, USA Office
1250 Hancock St #501N, Quincy, MA, United States, 02169
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