Account Manager

IQVIA is the industry leader in HCP data solutions fueling omnichannel digital campaigns. We provide industry leading data solutions for programmatic, social, email and AdvancedTV targeting. With hundreds of dimensions of professional, demographic, organizational, practice, clinical behavior and claims data, and a contact database of over 10 million HCPs (Physicians, NPs, PAs, Allied Health and Pharmacists to Hospital Professionals), we deliver solutions that enable digital targeting, engagement and measurement for agency, pharmaceutical, medical device, and biotech healthcare marketers.
 

As a member of IQVIA Digital, you will be a key contributor within a fast-growing product line at IQVIA;  programmatic and social markets for IQVIA’s industry leading healthcare provider data. This role is a hands-on position that requires a good mix of technical and business knowledge with extensive client engagement. You will participate in a wide range of business activities from leading internal team and client meetings, to managing requests queues and improving processes and working with various internal teams to ensure that client deliverables are ready in a timely fashion. As a part of the Digital Enablement COE, you’ll find a fast-paced, collaborative and fun work environment where smart people apply their talents to deliver innovative products and services with the objective of ensuring customer satisfaction.

The candidate will join a team that maximizes product value for our clients and their programs.  The candidate will primarily be responsible for directly managing our channel partners engaging in programmatic and social programs for key accounts.

The successful candidate will be measured by the level of client satisfaction and the ability to deliver on key product metrics:

• Own the overall product and deliverable relationship with assigned, high-value clients, which includes: Increasing adoption, ensuring retention, and satisfaction.
• Drive revenue from direct client relationships and/or in conjunction with their agencies
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products.
• Diagnose and anticipate customer needs, craft potential solutions, establish product value with customers and follow up to ensure customer success.
• Understand client targeting needs, generate target files, load files into destination platforms and provide offline & online matches.
• Responsible for full compliance and adherence to FDA Pharma Guidelines (where applicable).
• Work with Sales and Operational teams to identify and develop upsell and “solution sales” opportunities.
• Advocate customer needs/issues across Product and Technology teams.
• Work with Product Management team to define new and existing product and reporting requirements. 
• Assist with the creation of proposals, contracts, RFP responses and other documentation in an effort to drive additional revenue for our products.
• Assist with training junior employees on tools and processes. 
• Be at ease working independently.
• Continue to proactively develop knowledge of the programmatic and social media landscape.

To perform this job successfully, an individual must thrive on passion and collaboration. The requirements listed below are representative of the knowledge, skill, and ability required.

The successful candidate should have a excellent background in AdTech, including programmatic and social marketing, client facing Technical Product Management, Technical Account Management, and previous customer experience with a track record of increasing customer satisfaction, adoption and retention. 

• BA degree with a specialty in communication, marketing, account management or computer science
• 4-5 years in a hands-on role managing Programmatic campaigns at an agency, onboarder, Management Platform/Social Ads API Platform, or DSP
• Previous experience in the field of digital media planning (2 plus years)
• Exposure to Medical / Pharmaceutical digital marketing industry
• Expertise in overall programmatic landscape, programmatic buying (DSP) and audience segmentation (DMP).
• Demonstrated experience in display, video, social and/or DSP partners, and external data or media providers (DV 360, TTD, Media Math, LiveRamp etc.)
• Experience extracting and analyzing campaign reporting data and using this to share recommendations with internal teams
• Awareness of CAN-SPAM, CASL, CCPA, GDPR, and other regulatory standards related to marketing communication
• Time Management skills; effectively organize and prioritize, meeting all deadlines and delivering required results

• Experience creating relevant campaign documentation
• Impeccable written and verbal communication skills.
• Ability to set and deliver on priorities within a quickly evolving landscape
• Display organizational and emotional intelligence

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 77,000+ employees around the world who apply their insight, curiosity, and intellectual courage every step of the way. Learn more at jobs.iqvia.com.
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at [email protected] to arrange for such an accommodation.

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe