Account Manager

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Calipsa is a deep learning technology company whose goal is to make the world a safer place by helping to detect and prevent crime. Calipsa’s AI platform analyzes CCTV & Surveillance camera surveillance video in real-time to assess risk and automatically notify alarm monitoring services. Our current focus is on detecting burglary and theft and our clients monitor sites across construction, logistics, industrial, agricultural, retail and residential sectors.
Job Description

Reporting to the North American Sales Director, the Account Manager - holds a key position that requires a dynamic individual who is a self-starter, analytical, and highly motivated. To be successful in this role, you will need to be knowledgeable of video security & surveillance, highly customer focused, and efficient. The core responsibility of this position is to manage clients in the North American market with the objective of building deeper relationships and driving growth within those accounts. You’ll be an integral part of our results-driven commercial team and will have significant responsibility from day one.

Responsibilities and Duties:

• Responsible for ensuring our clients are delighted with the solutions we provide, as well as developing opportunities to deliver further value for them by extending their use of the Calipsa platform

• Lead the hand-off of new customers from the sales team to the account management team and hold responsibility for the effective on-boarding of new clients

• Operate as the lead commercial point of contact by developing trusted advisory relationships with key accounts, client stakeholders and executive sponsors in order to develop a deep understanding of their processes, needs and challenges

• Understand the value that we bring to our customers, quantifying it and making sure it's presented to client stakeholders in an easy to understand and timely manner

• Collect product feedback from clients and influence the product roadmap

• Mine existing accounts for revenue growth within each client’s operating environment including expansion of Calipsa’s core solutions and the upsell of new products

• Drive contract renewals that optimize revenues and minimize client churn

• Work cross-functionally with other internal teams to ensure delivery of Calipsa’s solutions are meeting client needs and objectives

• Collect, review and understand client feedback, market trends and activities to provide input to marketing strategies and the product roadmap

• Manage resources - marketing budgets, travel budgets, or any other resources the company allocates

• Other duties as assigned

Territory:

The Account Manager will have the responsibility to cover the following territories:

• North America: US & Canada

Additional Skills:

We’re looking for key character traits of coachability, work ethic, adaptability, positive attitude, drive, integrity and trust. We prioritize these characteristics over specific skills, but ideally you’ll also have some of the following:

• Minimum 3 years experience in video surveillance, video analytics and physical security industry technologies preferred

• Ability to be consultative, curious and engaging with each client

• Experienced in developing relationships and building trust with stakeholders at every level of an organization

• Ability to communicate, whether that be in person, over the phone, video call, or in writing. Our clients often have deep technical needs and you’ll need to be able to clearly explain how our value proposition and technical solution is meeting their needs

• Excellent attention to detail and extremely organized

• Commercial experience either selling or account managing enterprise clients

• Proven track record of exceeding targets or KPIs

• Understanding of the enterprise SaaS sales process

• Results driven and entrepreneurial mind set

• Experience in using CRM tools to optimize your processes

• Ability to move quickly and adapt to a fast-paced environment

• Will require moderate travel (driving and flying), the ideal candidate will be located within a commutable distance of a local airport

Target Base Salary Range: $50,700 - $110,400 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• 3+ years experience in video surveillance, video analytics and physical security industry OR 4+ years of Techincal Sales experience

Travel RequirementsOver 50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.