Account Manager

About Petite Plume:

Petite Plume is a rapidly growing luxury sleepwear brand, available in over 600 retailers, including Neiman Marcus, Maisonette, and Nordstrom, alongside a thriving direct-to-consumer business. Since day one, we have been a profitable company, driven by a passion for timeless design, exceptional quality, and the thoughtful details that elevate everyday moments. We are committed to empowering our team, fostering growth, and cultivating opportunities that inspire. If you’re seeking a dynamic environment where hard work is recognized, relationships are valued, and innovation is encouraged, we would love to connect with you.

Position Overview:

We are seeking a dynamic Account Manager to drive the growth and success of our wholesale business. This role will oversee a portfolio of specialty boutiques and national accounts, develop inbound leads, and identify new business opportunities. The ideal candidate is a strategic thinker who thrives in relationship management, has strong sales instincts, and is passionate about delivering exceptional service to retail partners.

The Impact You Will Have:

As an Account Manager, you will play a critical role in expanding Petite Plume’s retail presence and ensuring our partners are well-supported. By building strong relationships and proactively identifying opportunities, you will drive revenue growth, enhance brand visibility, and contribute to the long-term success of our wholesale business.

What You Will Do:

Account Management & Sales Growth

• Manage and grow an assigned portfolio of specialty boutiques and national accounts.
• Serve as the primary point of contact for retail partners, fostering strong, long-term relationships.
• Identify opportunities to grow sales within existing accounts by analyzing sales performance, recommending products, and optimizing assortments.
• Actively develop and convert inbound leads into long-term retail partners.
• Source and pursue new wholesale opportunities to expand Petite Plume’s footprint

Account Support & Operations

• Oversee the entire order lifecycle, ensuring seamless communication and fulfillment.
• Address account inquiries, resolve issues, and provide timely solutions to ensure retailer satisfaction.
• Provide partners with product updates, training, and merchandising recommendations.
• Partner with buyers and internal teams to curate assortments that align with brand vision and account needs.
• Oversee order placement, stock levels, and replenishment to ensure optimal sell-through and minimize excess inventory.
• Work closely with marketing, eCommerce, and creative teams to align messaging, promotions, and product launches with retail strategies.
• Represent Petite Plume at trade shows, buyer meetings, and virtual events.

Data & Strategy

• Track and analyze sales data to identify trends, opportunities, and areas for improvement.
• Maintain accurate records of customer interactions, sales performance, and forecasting in HubSpot.
• Provide feedback to internal teams regarding product performance, pricing, and market trends.

What Experience You Need:

• 3-5 years of experience in wholesale account management, sales, or a related field within the retail or fashion industry.
• Proven ability to develop strong customer relationships and drive revenue growth.
• Strong organizational and problem-solving skills, with the ability to manage multiple accounts effectively.
• Experience using CRM platforms (HubSpot preferred) to track sales and customer interactions.
• Excellent communication and negotiation skills.
• Ability to analyze sales performance and make data-driven recommendations.
• Willingness to travel as needed for trade shows, account visits, and industry events (approximately 10%).

What Will Make You Successful:

• A proactive, self-motivated approach with a passion for relationship-building.
• Ability to work cross-functionally and collaborate with multiple teams.
• A strategic mindset, with a keen ability to identify growth opportunities.
• Strong attention to detail and the ability to manage complex workflows.
• A customer-first mentality, ensuring retail partners receive the best support and service. 

Our Benefits:

As a 100% founder-owned growing startup, we are committed to offering a package that supports employees in life's moments both big and small, including:

• Competitive salary
• 5+ weeks total Paid Time Off throughout the year
  • 10 PTO days + 3 sick days
  • 11 paid federal holidays
  • Half-day “Summer Fridays” from Memorial Day to Labor Day
• A 401K and company profit-sharing plan after one year of tenure
• Generous health, dental, and vision insurance for you and your dependents
• 50% employee discount on petite-plume.com
• An inclusive, collaborative, and dynamic work environment
• Annual discretionary bonus program
• Company offsites 1-2x a year for in-person collaboration and team building