The Account Manager is responsible for nurturing relationships with enterprise clients, driving retention and growth, and identifying expansion opportunities. They will collaborate with various teams and provide insights to optimize client usage of Cloudinary's services.
We seek a driven and passionate Account Manager to join our team to drive retention and growth for our enterprise accounts. As a Cloudinary Account Manager, you will be responsible for nurturing and retaining existing client relationships and closing new growth opportunities across Cloudinary’s full suite of products. Prior experience managing accounts and selling Saas in the enterprise space is required. This person must be a self-starter who can manage a large book of customers and create processes at scale.
Responsibilities:
- Identify and close expansion opportunities to maximize revenue from existing accounts.
- Monitor client usage and performance metrics to identify areas for improvement and optimization.
- Understand clients' business objectives and challenges to position Cloudinary's solutions effectively.
- Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to deliver exceptional service and client support.
- Act as a trusted advisor to clients, providing guidance on best media management and optimization practices.
- Maintain accurate and current account and opportunity forecasting within internal sales tools.
- Stay updated on industry trends, competitive landscape, and emerging technologies to serve clients better.
- Ensure customer satisfaction and retention.
About You:
- 3+ years of experience in an account management role
- Proven history of over-achievement and meeting targets in account management and/or sales roles within the SaaS industry
- Strong understanding of cloud-based technologies and services
- Excellent communication and interpersonal skills, with the ability to effectively present technical information to both technical and non-technical audiences
- Ability to work independently and as part of a team in a fast-paced environment.
Why Join Cloudinary:
- Opportunity to work with cutting-edge technology and industry-leading clients.
- A collaborative and inclusive work culture that values creativity, innovation, and diversity.
- Competitive compensation package with performance-based incentives.
- Flexible remote work options and opportunities for career advancement and professional development.
If you are passionate about helping clients succeed in the digital world and thrive in a fast-paced, innovative environment, we want to hear from you! Apply now to join our team as a Cloudinary Account Manager.
#LI-GC1
Similar Jobs
Healthtech • Insurance • Other • Sales • Software
The Agency Account Manager will build and maintain relationships with agency principals, drive usage among Spark agents, and oversee onboarding processes.
Top Skills:
Crm Software (AirtableHubspot)
Healthtech • Insurance • Other • Sales • Software
The Agency Account Manager builds and maintains relationships with Agency Principals, guiding them through onboarding, ensuring satisfaction, and enhancing partner experience.
Top Skills:
AirtableCrm SoftwareHubspot
Social Impact • Software
The Account Manager will manage customer relationships, drive sales growth through upselling and renewals, and partner with internal teams to enhance client satisfaction.
Top Skills:
Linkedin Sales NavigatorRingdnaSalesforceSeismicZoominfo
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
