Account Manager

About the Salesforce CPQ Solution Consultant
Verndale lives at the intersection of cutting-edge digital marketing technology and award-winning user experience – and our goal is to use that knowledge to benefit all of our clients. The Client Services team is instrumental in driving this forward and is responsible for building strong relationships, helping to solve our client’s business challenges and to see the next great opportunity. As we continue to grow, we are looking for a new Account Manager to join our team on this exciting journey! 
 
In this role, you will work with a diverse client portfolio to ensure their long-term success. With an understanding of their business goals and objectives, audience needs, and the outcomes they wish to impact, you will partner with your Group Account Director and other Verdale SMEs to develop strategic plans that guide the relationship over time. Simultaneously, you will provide the daily oversight and client consultation necessary to keep their projects on track and ensure our clients are satisfied with the services we deliver. 
Responsibilities

• Be the key point of contact across a diverse client portfolio, as well as to our internal leadership. 
• Partner with Verndale SMEs to grow and mature clients' long-term strategies centered on business goals, audience needs, and desired outcomes. 
• Develop and maintain Account Plans with alignment to client strategies and roadmap. 
• Work closely with your Group Account Director to pitch new ideas, initiatives and solutions to clients. 
• Get personal with our clients. Developing relationships makes you the best internal and external advocate we can have.
• Expand Verndale’s organizational reach and influence within each account. 
• Partner with Project Management to ensure projects are successfully completed – properly, on time, on budget – and support delivery-related escalations and setting of client expectations where required. 
• Drive the lifetime value (LTV) and overall satisfaction of each client. 
• Maintain high client satisfaction scores and retention rates. 
• Deliver concise reports and compelling presentations to key client stakeholders to prove the value of our engagements. 

Qualifications 

• 5-7 years direct experience in client management, delivery of digital experience and marketing projects, and account growth planning 
• Outstanding communication and organizational skills, and the ability to effectively collaborate across teams. 
• Comfort with executive-level interactions and the ability to navigate contract negotiations. 
• Ability to navigate challenging conversations and demonstrate strong conflict-resolution skills with support from leadership 
• Experience in an agency setting directly managing a portfolio of clients (digital experience and marketing preferred). It will help you to learn, adapt and grow quickly.
• Patience and appreciation for organizations of different sizes including highly complex, tiered, political and geographically disparate locations. 
• Experience recommending and applying digital experience strategy, digital marketing, and technical best practices. 
• Strong contributor with high motivation and the ability to take initiative, set priorities and execute a plan. 
• Strong strategic selling skills. You know how to identify an opportunity, craft a solution and tell a compelling story. 
• Experience managing accounts leveraging enterprise-level technologies with complex technology ecosystems is a plus.

Ten Great Reasons to Work at Verndale

1. We are a rapidly growing company that is just as entrepreneurial today as when we were founded in 1998.
2. We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design.
3. We foster a culture that enables every person in the organization to do the best work of their career.
4. We offer regular training and professional development to move careers forward.
5. Client and employee satisfaction are our two most important business metrics.
6. We celebrate and champion diversity, equity, and inclusion.
7. We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
8. We provide top-of-the-line benefits including health, dental, vision, 401K, LTD, STD, Life Insurance, EAP, HRA and more.
9. We support a healthy work/life balance.
10. We are fully remote enabled and embrace the evolving definition of the workplace.

About VerndaleVerndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate customer experiences. 
At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success.
If you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale. 
Compensation & Benefits

Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan are offered to all full-time employees. Ample company paid holidays and personal time off make having a work-life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.
 Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.