About Us
We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.
Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we’ve become the leading all-in-one travel management solution.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a ‘unicorn’ and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.
The Role
We are looking for a customer-oriented and result-driven candidate to join our Account Management Team. As an Account Manager at TravelPerk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts. In this role you will be responsible for a portfolio of small and medium sized accounts within the North American market. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll-up your sleeves and work hard.
What will you be doing?
- Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts.
- Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximizes their usage of TravelPerk.
- Identify growth opportunities and develop your portfolio by adding new business opportunities.
- Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
- Be an expert on the portfolio of TravelPerk products in order to meet & exceed quarterly targets of up-selling and cross-selling.
- Develop strong relationships with your clients that will shape their business travel programs.
- Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.
- Act as a key contact between the internal TravelPerk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.
- Effectively prioritize your time in order to maximize impact in key business areas.
What will you need to succeed?
- Relevant account management or customer success experience.
- Outstanding presentation & communication skills and the ability to build deep relationships.
- Great prioritization and time management skills.
- Result oriented mindset while keeping customer satisfaction as your top priority.
- Great ability to analyze and translate data for your customers.
On top of that, you will only be the right candidate if you are...
- Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology.
- Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
- Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around.
- You seek feedback early and often and are open to both give and take constructive criticism.
What do we offer?
- Competitive compensation, including equity in TravelPerk
- Generous vacation days so you can rest and recharge
- Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
- Financial benefits like 401k with company matching and an HSA plan
- Family services that include adoption benefits and equal paid parental leave
- Global presence and hybrid work availability
- Unforgettable TravelPerk events, including travel to one of our hubs
- Learning and professional development opportunities
- Mental health support tool for your wellbeing
- Exponential growth opportunities
- VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
- "Work from anywhere" in the world allowance of 20 working days per year.
How we work
Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our Boston, Chicago, or Miami hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.
What We Do
We are TravelPerk: a scaling unicorn valued at $1.4 billion that has raised over $400m since our creation in 2015.
Backed by world-class investors with portfolios including Airbnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team comprises of A-players from the travel and technology industries.
We’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.
TravelPerk is innovative. In recent years, we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and GreenPerk, we are shaping the industry's future and embodying our company values while we do it--create a 7 star experience, impact over effort, be a good person, we are a team, we are all owners.
Why Work With Us
We are a values-driven company—we walk the talk and build teams based on how someone aligns with our values. We believe in creating impact over effort, acting as owners, and in building meaningful and inspiring careers. TravelPerk is more than a travel company, it's a place where people believe in in-real-life interaction and enjoy being together.
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TravelPerk Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our company's purpose is to connect people in real life and we believe in practicing what we preach! We are an In Real Life first company and have a hybrid work structure with the expectation that team members are in office at least 3 days a week.