The Account Manager will manage customer relationships in higher education, focusing on renewals and upsells, ensuring long-term partnership success.
Join a Global Team Making a Lasting Impact with Lumivero
Are you ready to be part of a team that’s changing the world? At Lumivero, we develop powerful data-intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create impactful insights from their most complex data – enabling them to work more efficiently and make informed, confident decisions.
The Role:
Lumivero is seeking a driven and customer-focused Account Manager to join our Student Success team, supporting institutions that use Tevera and, in the future, Experiential Learning Cloud (ELC). In this role, you will manage customer relationships, lead contract renewals, and drive upsell opportunities within existing programs to ensure long-term value and partnership success.
You’ll serve as the primary commercial point of contact for your assigned portfolio, ensuring institutions are well-supported, satisfied, and positioned for continued success with Lumivero.
Key Responsibilities
- Serve as the strategic partner for a portfolio of higher education customers using Tevera and ELC
- Build strong, trusted relationships with academic, administrative, and procurement stakeholders
- Engage proactively to ensure satisfaction, platform adoption, and value realization
- Own the full renewal process, including forecasting, negotiation, and closing multiyear contracts
- Identify and close upsell opportunities (e.g., increased user counts, additional licenses, premium features) within the same program
- Collaborate with Customer Success Managers, Sales Engineers, and Support to align solutions with institutional goals
- Maintain accurate renewal and upsell forecasts in Salesforce
- Monitor account health and proactively mitigate churn risk
- Share customer insights and feedback with internal teams to help inform product strategy and customer experience
Renewals & Upsell
Forecasting & Strategy
Required Skills and Experience
- 3+ years in Account Management, Customer Success, or SaaS Sales
- Demonstrated success managing renewals and upsells
- Strong communication, negotiation, and stakeholder engagement skills
- Ability to manage multiple priorities and work cross-functionally in a fast-paced environment
- Experience using Salesforce and related sales or customer tools
Preferred Skills and Experience
- Knowledge of experiential learning or accreditation-based academic programs
- Familiarity with higher education sales or customer relationships
- Experience with Tevera, Watermark, or similar platforms is a plus
Benefits
- Annual base salary is $75,000 - $80,000, depending on qualifications.
- An annual performance-based bonus to recognize personal excellence.
- Annual tech stipend to get what you need to do your best work.
- Flexible, remote first work environment and a diverse, global team.
- Opportunities for career advancement as Lumivero grows.
Help Transform Our World with Powerful Insights – Join Our Team!
At Lumivero, we believe in the power of research and informed problem-solving. Our data-intelligence software helps professionals in academia and business collect, organize, and analyze structured and unstructured data to identify risks, opportunities, themes, and patterns. Lumivero empowers them to do it all smarter, better, and faster!
Our diverse, global team is made up of experts in their fields and dedicated professionals building best-in-field software. We’re passionate about the customers we serve, the products we create, and the problems we solve.
Lumivero is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
Lumivero is an E-Verify Employer. You can review the E-Verify Poster. Lumivero is committed to supporting individuals requiring accommodation in the application process.
Top Skills
Salesforce
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